At a Glance
- Tasks: Manage client relationships and oversee exciting print and marketing projects.
- Company: Pollards, a dynamic brand delivery company with a rich heritage.
- Benefits: Hybrid working, generous holidays, ongoing training, and career progression.
- Other info: Opportunity for growth in a modern business with a strong legacy.
- Why this job: Join a supportive team and make a real impact on diverse projects.
- Qualifications: 5+ years in print, strong communication skills, and a proactive attitude.
The predicted salary is between 35000 - 45000 £ per year.
At Pollards we’re redefining what brand delivery looks like. We bring together creative, print, display, fulfilment, merchandise, clothing and brand management into one connected service helping brands show up consistently and powerfully at every touchpoint. From national campaigns and event production to high-impact print and everyday brand assets, we help our clients bring ideas to life in ways that are seen, touched and remembered.
With sites across Buckingham, Milton Keynes, Exeter and Plymouth, and a heritage dating back to 1781, Pollards combines craftsmanship, innovation and modern thinking with the energy of a growing business that’s evolving quickly. We’re now looking for an experienced Account Manager to join our Buckingham team. This is a fantastic opportunity for someone who understands print and production, enjoys building strong client relationships, and thrives in a fast-paced environment where no two days are the same.
About the Role
As an Account Manager, you’ll play a central role in delivering exceptional service to a portfolio of clients across a wide range of print and marketing projects. You’ll act as the key point of contact for your customers, managing projects from initial brief through to delivery while working closely with estimating, production, customer service and commercial teams across the Group. This role would suit someone who enjoys taking ownership, solving problems, building trusted client relationships and helping clients get the very best from Pollards’ full range of services.
Key Responsibilities
- Managing and developing existing client relationships
- Acting as the primary day-to-day contact for assigned accounts
- Handling client enquiries, quotations and project coordination
- Managing projects from brief through to delivery across print and related services
- Working closely with estimating, production, logistics and customer service teams
- Ensuring projects are delivered accurately, on time and to the highest standards
- Identifying opportunities to grow accounts and cross-sell wider Pollards services
- Maintaining clear and proactive communication with clients and internal teams
- Supporting continuous improvement and helping deliver an exceptional customer experience
Skills & Experience
- Minimum 5 years’ experience within the print industry is essential
- Previous experience in account management, client services or customer service roles
- Strong understanding of print production processes and workflows
- Excellent communication and relationship-building skills
- Commercial awareness with strong attention to detail
- Ability to manage multiple projects and deadlines in a fast-paced environment
- Organised, proactive and solutions-focused approach
- Strong IT skills and experience using CRM or MIS systems would be advantageous
- A positive, team-focused attitude with a willingness to learn and grow
Why Join Pollards?
- Be part of a business that delivers connected brand solutions, not just standalone print
- Work with a wide variety of clients, sectors and exciting projects
- Join a collaborative and supportive team environment
- Work within a growing group with strong ambitions and investment plans
- Opportunity to contribute ideas and make a visible impact
- Be part of a modern business built on strong heritage and craftsmanship
- Exposure to creative, print, merchandise, fulfilment and brand management services across the Group
Benefits
- Hybrid working opportunities
- Generous holiday allowance plus bank holidays
- Ongoing training and development opportunities
- Career progression opportunities across the wider Group
- Exposure to a wide range of clients, industries and projects
Your Future at Pollards
At Pollards, we’re building a business designed for long-term growth and we want people who want to grow with us. This role offers genuine progression opportunities within the commercial and client services teams, with the chance to expand your knowledge across creative, print, fulfilment, merchandise and wider brand delivery solutions.
Account Manager in Buckingham employer: The Pollard Group
At Pollards, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. Our Buckingham team thrives in a dynamic environment where creativity meets craftsmanship, offering employees generous holiday allowances, hybrid working opportunities, and ongoing training for personal and professional growth. Join us to make a meaningful impact while working with diverse clients and exciting projects in a company committed to long-term success and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Buckingham
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for The Pollard Group and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like The Pollard Group are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with The Pollard Group on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at The Pollard Group. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Account Manager in Buckingham
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit The Pollard Group. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of The Pollard Group:Show us that you’ve done your homework! In your application, briefly mention what you admire about The Pollard Group’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at The Pollard Group
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at The Pollard Group will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At The Pollard Group, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
