At a Glance
- Tasks: Manage client relationships and oversee exciting print and marketing projects.
- Company: Pollards, a dynamic brand delivery company with a rich heritage.
- Benefits: Hybrid working, generous holidays, ongoing training, and career progression.
- Other info: Opportunity for growth in a modern business with a strong legacy.
- Why this job: Join a supportive team and make a real impact on diverse projects.
- Qualifications: 5+ years in print, strong communication skills, and a proactive attitude.
The predicted salary is between 35000 - 45000 € per year.
At Pollards we’re redefining what brand delivery looks like. We bring together creative, print, display, fulfilment, merchandise, clothing and brand management into one connected service helping brands show up consistently and powerfully at every touchpoint. From national campaigns and event production to high-impact print and everyday brand assets, we help our clients bring ideas to life in ways that are seen, touched and remembered.
With sites across Buckingham, Milton Keynes, Exeter and Plymouth, and a heritage dating back to 1781, Pollards combines craftsmanship, innovation and modern thinking with the energy of a growing business that’s evolving quickly. We’re now looking for an experienced Account Manager to join our Buckingham team. This is a fantastic opportunity for someone who understands print and production, enjoys building strong client relationships, and thrives in a fast-paced environment where no two days are the same.
About the Role
As an Account Manager, you’ll play a central role in delivering exceptional service to a portfolio of clients across a wide range of print and marketing projects. You’ll act as the key point of contact for your customers, managing projects from initial brief through to delivery while working closely with estimating, production, customer service and commercial teams across the Group. This role would suit someone who enjoys taking ownership, solving problems, building trusted client relationships and helping clients get the very best from Pollards’ full range of services.
Key Responsibilities
- Managing and developing existing client relationships
- Acting as the primary day-to-day contact for assigned accounts
- Handling client enquiries, quotations and project coordination
- Managing projects from brief through to delivery across print and related services
- Working closely with estimating, production, logistics and customer service teams
- Ensuring projects are delivered accurately, on time and to the highest standards
- Identifying opportunities to grow accounts and cross-sell wider Pollards services
- Maintaining clear and proactive communication with clients and internal teams
- Supporting continuous improvement and helping deliver an exceptional customer experience
Skills & Experience
- Minimum 5 years’ experience within the print industry is essential
- Previous experience in account management, client services or customer service roles
- Strong understanding of print production processes and workflows
- Excellent communication and relationship-building skills
- Commercial awareness with strong attention to detail
- Ability to manage multiple projects and deadlines in a fast-paced environment
- Organised, proactive and solutions-focused approach
- Strong IT skills and experience using CRM or MIS systems would be advantageous
- A positive, team-focused attitude with a willingness to learn and grow
Why Join Pollards?
- Be part of a business that delivers connected brand solutions, not just standalone print
- Work with a wide variety of clients, sectors and exciting projects
- Join a collaborative and supportive team environment
- Work within a growing group with strong ambitions and investment plans
- Opportunity to contribute ideas and make a visible impact
- Be part of a modern business built on strong heritage and craftsmanship
- Exposure to creative, print, merchandise, fulfilment and brand management services across the Group
Benefits
- Hybrid working opportunities
- Generous holiday allowance plus bank holidays
- Ongoing training and development opportunities
- Career progression opportunities across the wider Group
- Exposure to a wide range of clients, industries and projects
Your Future at Pollards
At Pollards, we’re building a business designed for long-term growth and we want people who want to grow with us. This role offers genuine progression opportunities within the commercial and client services teams, with the chance to expand your knowledge across creative, print, fulfilment, merchandise and wider brand delivery solutions.
Account Manager in Buckingham employer: The Pollard Group
At Pollards, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. Our Buckingham team thrives in a dynamic environment where creativity meets craftsmanship, offering employees generous holiday allowances, hybrid working opportunities, and ongoing training for personal and professional growth. Join us to make a meaningful impact while working with diverse clients and exciting projects in a company committed to long-term success and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Buckingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the print industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for account management and client relationships shine through. Share stories about how you've solved problems or built strong connections with clients in the past. It’s all about making a memorable impression!
✨Tip Number 3
Do your homework! Research Pollards and understand their services inside out. Be ready to discuss how your experience aligns with their mission of delivering exceptional brand solutions. This shows you’re genuinely interested and prepared to contribute from day one.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're keen and ready to jump into the action. Plus, it makes it easier for us to spot your application and get you in for a chat!
We think you need these skills to ace Account Manager in Buckingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in print and production, and showcase any relevant client management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the print industry and how your skills align with our mission at Pollards. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and find solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Pollards!
How to prepare for a job interview at The Pollard Group
✨Know Your Print Inside Out
Make sure you brush up on your knowledge of print production processes and workflows. Being able to discuss specific techniques or recent projects you've worked on will show that you’re not just familiar with the industry, but that you’re passionate about it too.
✨Build Rapport with Your Interviewers
Since this role is all about client relationships, practice building rapport during your interview. Be friendly, engage in conversation, and don’t hesitate to ask questions about their experiences at Pollards. This will demonstrate your relationship-building skills right from the start.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully managed projects or solved issues in the past. Highlighting your proactive and solutions-focused approach will resonate well, especially since the role requires managing multiple projects in a fast-paced environment.
✨Communicate Clearly and Confidently
Excellent communication is key for an Account Manager. Practice articulating your thoughts clearly and confidently. Use specific examples to illustrate your points, and ensure you convey your enthusiasm for the role and the company’s mission to deliver exceptional service.
