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- Tasks: Provide logistical support and handle customer queries efficiently.
- Company: Join the Police Service of Northern Ireland, dedicated to community safety.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for training.
- Why this job: Make a real impact while gaining valuable experience in a supportive environment.
- Qualifications: No formal qualifications needed; just strong communication and teamwork skills.
- Other info: Potential for future roles and ongoing training opportunities.
The predicted salary is between 22400 - 23600 £ per year.
Support Grade Band 1 SGB1
Hours of Work: Full-Time
Location: Across Northern Ireland, although a significant number of roles are based in the Greater Belfast area
Closing Date/Time: 15/09/2025 3:00pm
Reference Number: HRSGB2525
Job Background:
As a Support Grade Band 1, you will be responsible for providing a high quality, efficient and effective logistical support service to internal and external customers. The specific duties you will undertake will vary depending on the operational requirements of the department to which you are assigned.
Hours of Work: Monday – Friday 37 working hours per week.
- Specific roles may include alternative start and finish times and/or requirement to be flexible with hours of work (specific to role when appointed).
- On call may be required (specific to role when appointed).
Salary: £26,449 – £28,094 plus £1365 environmental allowance.
Additional Allowances, if applicable, will be applied in accordance with the role undertaken.
Main Activities:
The main duties and responsibilities associated with the role may include the following:
- Using a range of computer systems to action tasks and fulfil role requirements.
- Dealing with electronic and telephone queries from internal and external customers (including the public), whilst responding appropriately, professionally and specifically to customer needs.
- Preparing paperwork for checking by a manager and, in some cases, carrying out initial checks in a timely and comprehensive manner.
- Achieving and delivering results within deadlines.
- Referring complex telephone/written queries to an appropriate manager.
- General administration duties to include job requests and ordering of supplies.
- Manual Handling/lifting duties.
- Any other duties commensurate with the grade and as required by the nature of the role.
As SGB1, you may be appointed into specific roles, such as the following:
- Courier
- Porter
- Messenger/Driver
- Stores (Supplies)
- Stores (Equipment to include body armour, personal protection weapons, belt kits, ammunition, baton rounds, pyrotechnics and CS gas)
- Stores (Exhibits)
- Motor Transport Co-ordinator
- Print & Design (Reprographics)
- Business Support/Property Management
- Waste Management (Incinerator)
- Events Logistics
- Training Support Officer
- Ancillary
This Job Description reflects the main duties of the role of SGB1. It is not intended to be exclusive or exhaustive. Each SGB1 role will have additional specific duties and requirements, which will be shared with successful candidates at appointment stage.
Person Specification:
Essential Qualifications
- No formal qualifications required.
- Essential Skills and Experience
- Effective verbal and written communication skills.
- Practical experience of following instructions and interpreting information to respond to and resolve problems and make informed decisions.
- Experience of delivering a good quality customer service.
- Experience of working collaboratively with others to meet objectives.
Essential Other
- IT literate specifically in the use of the Microsoft Office suite (including MS Word, MS PowerPoint, MS Excel and MS Outlook).
- The successful candidates must have access to a form of transport which will enable them to fulfil the responsibilities of the job in full.
Desirable Qualifications
In order to be considered for specific roles you will be required to have the following qualifications:
- Valid forklift qualification/proficiency.
- Valid Reach qualification/proficiency.
- Valid Electric Pallet Truck qualification/proficiency.
- Valid driving licence which includes Category C1 (and D1 where role requires).
Additional Information:
Candidates, upon appointment, dependent on role assigned to, will be required to successfully complete specific courses/assessments such as:
- Driving Assessment to obtain Police Driver Card.
- Manual Handling course.
- Safe handling of firearms and pyrotechnics.
Shortlisting will be carried out based on essential criteria. Please note in some instances, for example, where there is a high volume of applicants, desirable criteria may be assessed.
For specific SGB1 roles with the organisation you may be invited to the specific work area for a pre-placement interview and to give an opportunity for you to obtain more information on the role and specific requirements.
Successful applicants will be retained on a merit list for future Support Grade Band 1 opportunities arising within the organisation.
We would encourage you to check the spam within your email system for any relevant correspondence.
Selection Methodology
The Police Service of Northern Ireland uses the Competency and Values Framework (CVF) which sets out nationally recognised behaviours and values to support all policing professionals. You will be assessed against the values and at the competencies level as indicated below. Further guidance and information about the Competency and Values Framework (CVF) is available here on our website. Please use the 2024 CVF for this role.
Applicants meeting the eligibility criteria and essential skills and experience will be required to demonstrate their skills and experience against the following values and competencies:
Psychometric Tests
- Tailored to the competencies required for the positions.
Competency and Values Based Assessment
Values
- Public Service
Competencies – Level 1
- We Collaborate
- We Take Ownership
- We Support and Inspire
For further information and to submit your application, click APPLY.
Support Grade Band 1 SGB1 employer: The Police Service of Northern Ireland
Contact Detail:
The Police Service of Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Grade Band 1 SGB1
✨Tip Number 1
Familiarise yourself with the Competency and Values Framework (CVF) used by the Police Service of Northern Ireland. Understanding the specific values and competencies they assess against will help you tailor your responses during any interviews or assessments.
✨Tip Number 2
Make sure to highlight any relevant experience in customer service and teamwork. Since the role involves dealing with internal and external customers, showcasing your ability to communicate effectively and work collaboratively will set you apart.
✨Tip Number 3
If you have any qualifications related to manual handling or driving, be sure to mention them. These skills are particularly relevant for roles like Courier or Motor Transport Co-ordinator, and having them can give you an edge over other candidates.
✨Tip Number 4
Prepare for potential psychometric tests by practising similar assessments online. This will help you feel more comfortable and confident when it comes time for the actual testing, which is a key part of the selection process.
We think you need these skills to ace Support Grade Band 1 SGB1
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Support Grade Band 1 position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Skills: Emphasise your effective verbal and written communication skills, as well as your experience in delivering quality customer service. Provide examples of how you've worked collaboratively to meet objectives in previous roles.
Demonstrate IT Proficiency: Since the role requires IT literacy, particularly in Microsoft Office, mention any relevant experience you have with these tools. You could include specific tasks you've accomplished using MS Word, Excel, or Outlook.
Prepare for Competency Assessment: Familiarise yourself with the Competency and Values Framework (CVF) that the Police Service of Northern Ireland uses. Be ready to demonstrate how you embody the values of public service and competencies like collaboration and ownership in your application.
How to prepare for a job interview at The Police Service of Northern Ireland
✨Understand the Role
Make sure you thoroughly read the job description and understand the specific duties associated with the Support Grade Band 1 role. Familiarise yourself with the various positions you might be assigned to, such as Courier or Events Logistics, so you can discuss how your skills align with these responsibilities.
✨Demonstrate Customer Service Skills
Since delivering quality customer service is essential for this role, prepare examples from your past experiences where you successfully resolved customer queries or collaborated with others to meet objectives. This will show your ability to handle the demands of the position.
✨Showcase IT Proficiency
Be ready to discuss your experience with Microsoft Office applications, especially Word, Excel, and Outlook. You might be asked to demonstrate your skills or provide examples of how you've used these tools in previous roles, so brush up on your knowledge beforehand.
✨Familiarise Yourself with the Competency Framework
The interview will assess you against the Competency and Values Framework (CVF). Review the values of Public Service and competencies like 'We Collaborate' and 'We Take Ownership'. Prepare to give examples that illustrate how you embody these values in your work.