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- Tasks: Service and maintain cutting-edge security systems while ensuring customer satisfaction.
- Company: Join Pointer, a dynamic leader in electronic security with a people-first approach.
- Benefits: Competitive salary, flexible working, career progression, and generous holiday allowance.
- Why this job: Make a real impact in keeping people and properties safe with innovative technology.
- Qualifications: Relevant electrical qualification, full driving license, and service environment experience.
- Other info: Be part of a supportive team that values your growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Join our dynamic team as a Service Engineer, where you'll play a vital role in keeping people and properties protected! You'll be responsible for servicing and maintaining cutting-edge intruder alarms, fire alarms, CCTV, and access control systems, ensuring they operate at peak performance. Occasionally, you'll also take on installation projects, bringing security solutions to life. With a strong focus on customer satisfaction, you'll provide top-tier service while upholding the highest industry standards.
Role Responsibilities:
- Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems to ensure peak performance and security.
- Manage your own workload effectively, prioritising tasks to meet service and installation deadlines.
- Diagnose issues, repair faults, and replace components as needed to keep systems operating reliably.
- Complete all paperwork accurately and on time, ensuring compliance with company and industry standards.
- Keep your vehicle stocked with essential materials and tools to maximise efficiency on the job.
- Deliver outstanding customer service, providing expert advice and support with a professional approach.
- Participate in the standby and call-out rota, responding swiftly to urgent service needs.
Requirements:
- A relevant qualification or equivalent in the electrical industry.
- Current full driving licence.
- Experience of working in a service environment.
- An excellent and engaging communication style.
- Customer centric and focused on end-to-end project ownership.
- A problem solver.
- Proactive, resilient and a team player.
- An ambassador for the Pointer brand.
- An advocate of IBL and the Pointer values.
- Curious and passionate about continuous improvement.
- Effective time management and self-organised.
- Computer literate with proficient knowledge of MS Office.
- Must be eligible to work in the U.K.
About Pointer:
At Pointer, we don't just offer jobs - we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.
Benefits:
- Competitive salary with an annual review.
- Company pension to help secure your future.
- Employee referral scheme - recommend great people and get rewarded.
- Generous holiday allowance to recharge and unwind.
- Flexible working options to fit your lifestyle.
- Career progression opportunities - we invest in your future.
- Training & professional membership support to help you develop your skills.
- Life assurance for peace of mind.
- Access to private GP services - because your health matters.
- Annual flu jab to keep you feeling your best.
- Employee discount scheme - save on top brands.
- Company car.
Equal Opportunities Statement: Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.
Service Engineer in Liverpool employer: The Pointer
Contact Detail:
The Pointer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their products and services, especially in security tech. This will help you show your passion and how you can contribute to their mission.
✨Tip Number 3
Practice your communication skills! Being able to explain technical concepts clearly is key in this role. Try explaining your past experiences or projects to friends or family to get comfortable with your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Pointer.
We think you need these skills to ace Service Engineer in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your experience with intruder alarms, fire alarms, CCTV, and access control systems. We want to see how your skills align with what we do!
Showcase Your Customer Service Skills: Since customer satisfaction is key for us, don’t forget to mention any relevant experience in providing top-tier service. Share examples of how you've gone above and beyond for customers in previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets to the point!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Pointer
✨Know Your Tech
Make sure you brush up on the specific technologies mentioned in the job description, like intruder alarms, fire alarms, CCTV, and access control systems. Being able to discuss these systems confidently will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed issues and repaired faults in previous roles. This is crucial for a Service Engineer, so think of specific instances where your proactive approach made a difference. It’ll demonstrate your ability to handle challenges effectively.
✨Customer Service is Key
Since the role focuses heavily on customer satisfaction, be ready to share experiences where you provided outstanding service. Highlight your communication style and how you’ve managed customer expectations in the past. This will resonate well with the interviewers.
✨Time Management Matters
Discuss how you manage your workload and prioritise tasks. You might want to prepare a brief overview of how you keep your vehicle stocked and organised for maximum efficiency. This shows that you’re self-organised and ready to hit the ground running.
