Hotel Manager in London

The Hotel Manager (HM) is responsible for the overall leadership, operations, and performance of The Pod Boutique Capsule Hotel. Reporting directly to the Director, this role oversees all departments to ensure exceptional guest experiences, strong financial performance, regulatory compliance, and alignment with the brand's vision and values. The HM will provide strategic direction while being hands-on in daily operations, fostering a positive team culture and driving continuous improvement across the hotel.

Job Duties/Responsibilities

• Overall Operations & Leadership
  • Lead and manage all hotel operations including Front Office, Housekeeping, Maintenance and Administration.
  • Ensure smooth day-to-day operations while maintaining high service standards and brand consistency.
  • Act as the primary representative of the hotel with owners, authorities, partners, and vendors.
• Guest Experience
  • Ensure a consistently high level of guest satisfaction and service excellence.
  • Handle escalated guest feedback, complaints, and service recovery professionally and promptly.
  • Drive initiatives to enhance guest experience, online reviews, and brand reputation.
• Financial & Business Performance
  • Prepare and manage annual budgets, forecasts, and operating plans.
  • Prepare monthly report on guest statistics and revenue comparison.
  • Monitor revenue, expenses, and profitability; implement cost-control measures where necessary.
  • Analyse performance reports (occupancy, ADR, RevPAR) and take corrective actions.
• Sales, Marketing & Revenue Management
  • Work closely with sales and OTA partners to maximize occupancy and revenue.
  • Manage all of the hotel's social media platforms.
  • Implement marketing strategies for the hotel.
  • Develop and execute rates, promotions, and distribution strategies.
  • Monitor market trends and competitor activity.
• People Management
  • Recruit, train, coach, and develop department heads and team members.
  • Build a strong, motivated, and service-oriented team culture.
  • Conduct performance reviews, manpower planning, and discipline in accordance with company policies and Singapore labor laws.
• Compliance & Risk Management
  • Ensure full compliance with regulatory requirements (URA, STB, SCDF, MOM, NEA, etc.).
  • Maintain safety, security, and hygiene standards across the property.
  • Oversee licensing, audits, inspections, and SOP implementation.
• Facilities & Asset Management
  • Ensure proper upkeep of the hotel's facilities, rooms, and equipment.
  • Plan and oversee preventive maintenance and refurbishment works where required.
  • Manage contracts with suppliers and service providers.

Job Requirements

• Minimum 5–8 years of hospitality experience, with at least 2–3 years in a senior management or Hotel Manager role.
• Experience in boutique, lifestyle, capsule, or budget hotels is highly preferred.
• Strong leadership, people management, and communication skills.
• Solid understanding of hotel financials, revenue management, and operational KPIs.
• Knowledge of Singapore hospitality regulations and licensing requirements.
• Hands-on, adaptable, and comfortable working in a fast-paced environment.
• Excellent problem-solving and decision-making skills.
• Proficient in hotel systems (PMS, OTA platforms, reporting tools).