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- Tasks: Lead hotel operations, ensuring exceptional guest experiences and smooth daily management.
- Company: Dynamic hotel environment focused on guest satisfaction and team collaboration.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Why this job: Join a vibrant team and make a real impact on guest experiences every day.
- Qualifications: 3-5 years in hotel management, strong leadership, and excellent communication skills.
- Other info: Be part of a fast-paced environment with opportunities to learn and grow.
The predicted salary is between 36000 - 60000 £ per year.
As an Assistant Operations Manager/Operations Manager, you will have exposure in Front Office, Housekeeping and Maintenance Department as you will be assisting the Hotel Manager with the general operation of the hotel while also assisting guests whenever necessary. Working closely with the Hotel Manager, you will be a strong team player and able to juggle a diverse number of tasks at any one time. You will be a dynamic individual with exceptional communication skills and a commitment to deliver excellent guest experience.
Job Duties/Responsibilities
- Provide leadership to the hotel operations departments, including Front Office, Housekeeping and Maintenance to ensure the hotel is in operative condition to receive & serve guests.
- Manage day to day hotel operations, plan and assign work, and establish performance and development goals for team members.
- Ensure highest level of guest satisfaction by monitoring online reviews and providing quality guest services, facilities and amenities.
- Make recommendations for capital improvements to enhance the hotel assets.
- Keep relevant costs under control, increase Rev PAR and hotel revenue.
- Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement and service recovery process.
- Maximise room occupancy at best rates and use up-selling techniques to promote the hotel (set departmental objectives, work schedules, budgets, policies, and procedures).
- Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
- Manage staff performance issues in compliance with company policies and procedures.
- Comply with hotel security, fire regulations and all health and safety legislation act in accordance with policies and procedures when working with front/back of house equipment and property management systems.
- Perform daily, weekly and/or monthly inspections and reports.
- Responsible for the overall management of the operation of the hotel and available on call 24 hours a day to resolve any urgent problems or emergencies.
- Responsible to be on duty when superior is on off/rest day/holiday when possible, similar delegation to team member when you are on off/rest/holiday.
- Conduct daily/weekly briefing to discuss routine operational matters, revenue targets, feedback/reviews and action taken for service recovery, and any staff issues.
This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Job Requirements
- Minimum 3 to 5 years’ relevant working experience in hotel management and operations.
- Responsible, highly committed, strong leadership with good interpersonal skills.
- Proficient in software applications including Word, Excel, PowerPoint.
- Great leadership and organisational skills.
- Energetic, driven, and positive.
- Passion for providing an exceptional customer service experience.
- Flexibility to respond to a range of different work situations.
- Ability to work under pressure.
- Ability to work on flexible shifts including overnight, weekends and holidays on rotation basis when required.
- Self-motivated with a results-driven approach.
Hotel Services Manager employer: THE POD PTE. LTD.
Contact Detail:
THE POD PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hotel industry and let them know you're on the lookout for a Hotel Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the hotel and its operations. Familiarise yourself with their guest satisfaction ratings and recent reviews. This will help you demonstrate your commitment to delivering an exceptional guest experience during your chat.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss specific examples of how you've managed teams and improved operations in previous roles. Highlight your ability to juggle multiple tasks while keeping the team motivated and focused.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the Hotel Services Manager position. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Hotel Services Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hotel industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing an exceptional guest experience.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience in hotel management and operations. We love seeing how your skills align with our needs, so don’t hold back on showcasing your leadership and organisational abilities!
Be Specific About Your Achievements: Instead of just listing your responsibilities, share specific examples of how you’ve improved guest satisfaction or increased revenue in your previous roles. We appreciate concrete results that demonstrate your impact in the hospitality sector.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at THE POD PTE. LTD.
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its services, amenities, and recent reviews. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Hotel Services Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can motivate staff and enhance guest satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've had to manage guest complaints or improve operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and professionally for your interview. It reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you're aiming to be a role model for your future team!
