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- Tasks: Lead hotel operations, ensuring exceptional guest experiences and financial performance.
- Company: The Pod Boutique Capsule Hotel, a unique and trendy accommodation.
- Benefits: Competitive salary, career growth, and a vibrant team culture.
- Why this job: Shape unforgettable guest experiences in a dynamic hospitality environment.
- Qualifications: 5-8 years in hospitality, with strong leadership and communication skills.
- Other info: Join a fast-paced team and make a real impact in the boutique hotel scene.
The predicted salary is between 36000 - 60000 £ per year.
The Hotel Manager (HM) is responsible for the overall leadership, operations, and performance of The Pod Boutique Capsule Hotel. Reporting directly to the Director, this role oversees all departments to ensure exceptional guest experiences, strong financial performance, regulatory compliance, and alignment with the brand’s vision and values.
The HM will provide strategic direction while being hands-on in daily operations, fostering a positive team culture and driving continuous improvement across the hotel.
Job Duties/Responsibilities- Overall Operations & Leadership
- Lead and manage all hotel operations including Front Office, Housekeeping, Maintenance and Administration.
- Ensure smooth day-to-day operations while maintaining high service standards and brand consistency.
- Act as the primary representative of the hotel with owners, authorities, partners, and vendors.
- Guest Experience
- Ensure a consistently high level of guest satisfaction and service excellence.
- Handle escalated guest feedback, complaints, and service recovery professionally and promptly.
- Drive initiatives to enhance guest experience, online reviews, and brand reputation.
- Financial & Business Performance
- Prepare and manage annual budgets, forecasts, and operating plans.
- Prepare monthly report on guest statistics and revenue comparison.
- Monitor revenue, expenses, and profitability; implement cost-control measures where necessary.
- Analyse performance reports (occupancy, ADR, RevPAR) and take corrective actions.
- Sales, Marketing & Revenue Management
- Work closely with sales and OTA partners to maximize occupancy and revenue.
- Manage all of the hotel’s social media platforms.
- Implement marketing strategies for the hotel.
- Develop and execute rates, promotions, and distribution strategies.
- Monitor market trends and competitor activity.
- People Management
- Recruit, train, coach, and develop department heads and team members.
- Build a strong, motivated, and service-oriented team culture.
- Conduct performance reviews, manpower planning, and discipline in accordance with company policies and Singapore labor laws.
- Compliance & Risk Management
- Ensure full compliance with regulatory requirements (URA, STB, SCDF, MOM, NEA, etc.).
- Maintain safety, security, and hygiene standards across the property.
- Oversee licensing, audits, inspections, and SOP implementation.
- Facilities & Asset Management
- Ensure proper upkeep of the hotel’s facilities, rooms, and equipment.
- Plan and oversee preventive maintenance and refurbishment works where required.
- Manage contracts with suppliers and service providers.
- Minimum 5–8 years of hospitality experience, with at least 2–3 years in a senior management or Hotel Manager role.
- Experience in boutique, lifestyle, capsule, or budget hotels is highly preferred.
- Strong leadership, people management, and communication skills.
- Solid understanding of hotel financials, revenue management, and operational KPIs.
- Knowledge of Singapore hospitality regulations and licensing requirements.
- Hands-on, adaptable, and comfortable working in a fast-paced environment.
- Excellent problem-solving and decision-making skills.
- Proficient in hotel systems (PMS, OTA platforms, reporting tools).
Hotel Manager employer: THE POD PTE. LTD.
Contact Detail:
THE POD PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've enhanced guest experiences or tackled challenges in previous roles. This is your chance to stand out from the crowd!
✨Tip Number 3
Research the hotel! Before any interview, dive deep into The Pod Boutique Capsule Hotel's values, mission, and recent news. Tailor your answers to show how your experience aligns with their goals. It’ll show you’re genuinely interested and well-prepared.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hotel Manager role. Highlight your experience in hospitality, especially in boutique or budget hotels, and showcase your leadership skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the hotel industry and how your experience aligns with our values. Be genuine and let your personality come through – we love that!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Did you improve guest satisfaction scores or boost revenue? We want to know how you've made a difference in your previous positions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at The Pod Boutique Capsule Hotel!
How to prepare for a job interview at THE POD PTE. LTD.
✨Know Your Hotel Operations
Familiarise yourself with the specific operations of The Pod Boutique Capsule Hotel. Understand how each department functions and be ready to discuss how you would lead them effectively. This shows that you're not just a manager, but someone who can dive into the details.
✨Showcase Your Guest Experience Strategies
Prepare examples of how you've enhanced guest experiences in previous roles. Be ready to discuss specific initiatives you've implemented that improved guest satisfaction and online reviews. This will demonstrate your commitment to exceptional service.
✨Financial Acumen is Key
Brush up on your knowledge of hotel financials, including budgeting and revenue management. Be prepared to discuss how you've managed costs and maximised profitability in past positions. This will highlight your ability to drive financial performance.
✨Demonstrate Leadership Skills
Think of examples where you've successfully built and motivated a team. Discuss your approach to recruitment, training, and performance management. This will show that you can foster a positive team culture and lead by example.
