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- Tasks: Ensure smooth hotel operations and deliver top-notch service to guests.
- Company: Join a vibrant hotel team focused on guest satisfaction.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth in hospitality.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: 1 year of hotel experience and strong people skills required.
- Other info: Dynamic work environment with a focus on teamwork and guest feedback.
The predicted salary is between 988 - 1219 £ per month.
Responsible for ensuring operational efficiency and service delivery of the hotel, the Hotel/Senior Executive will meet and exceed guest expectations by providing efficient and optimal service experience in accordance with the company’s service standards. Able to work on rotating shifts (including night shift), weekends and public holidays.
Job Duties/Responsibilities:
- Ensure check-in and out procedure is carried out promptly and efficiently in accordance to the procedure of the Hotel.
- Provide quality service to guests' requests/feedback, carry out service recovery measures and follow up with traces.
- Maintain cashier float and ensure accurate daily report of all monies received.
- Conduct shift briefings to communicate hotel activities and operational requirements.
- Provide accurate and updated information, places of interest and important tourist information upon guest request; have good knowledge of products, services, pricing, special promotional offers etc.
- Solicit and communicate guest feedback for continuous improvement.
- Perform administrative duties including reports compilation and generation and updating of the system.
- Ensure the safety, security and loss control policies and procedures are complied with at Front Office, Housekeeping and Maintenance.
- Monitor activities in the hotel lobby and report any suspicious characters, items or activities to the Hotel Services Manager.
- Assist and perform basic housekeeping tasks when required.
- Manage the day-to-day operations and liaise with various stakeholders to ensure timely completion of maintenance service requests.
- Ensure all facilities maintenance works are carried out with the least disruption to the business operations with appropriate scheduling, action plans and safety concerns.
- Perform any other duties and responsibilities as assigned by Management.
This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Job Requirements:
- At least 1 year of working experience in the hotel industry.
- People orientated with excellent organizational, interpersonal and administrative skills.
- Service-oriented and passionate to work in the hospitality industry.
- PC literacy and ideally should be proficient in Microsoft Word and Excel.
- Good team player, ability to work with minimal supervision and meticulous.
- Good command in spoken and written English is essential; any additional languages is an added advantage.
- Have impeccable follow-through; and “Can Do” attitude and mindset.
- Well-groomed and professional disposition.
Front desk employer: THE POD PTE. LTD.
Contact Detail:
THE POD PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front desk
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in the hotel industry. They might know about openings that aren't advertised yet. Plus, a personal recommendation can really give you an edge!
✨Tip Number 2
Practice your interview skills! We all know first impressions count, so get comfy talking about your experience and how it relates to the role. Role-play with a mate or record yourself to see how you come across.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects who you are. Employers love candidates who are not just qualified but also a good fit for their team culture.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows you're genuinely interested in the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the hotel industry, especially any roles that involved guest service. We want to see how you've met and exceeded guest expectations in previous jobs!
Show Off Your Skills: In your cover letter, emphasise your organisational and interpersonal skills. We love candidates who are service-oriented and have a 'Can Do' attitude, so let us know how you embody these traits!
Be Professional: Since this role is all about providing excellent service, ensure your application is well-formatted and free of errors. A polished application reflects your professionalism and attention to detail, which we value highly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at THE POD PTE. LTD.
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its services, amenities, and any recent news or promotions. This will not only show your enthusiasm but also help you answer questions about how you can contribute to enhancing guest experiences.
✨Showcase Your People Skills
As a front desk executive, you'll be interacting with guests constantly. Prepare examples of how you've handled guest feedback or resolved issues in the past. Highlight your service-oriented mindset and your ability to work well under pressure.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks, such as check-ins, cash handling, and administrative duties. You might even want to share a specific instance where your organisational skills made a difference.
✨Dress the Part
First impressions matter, especially in hospitality. Make sure to dress professionally for your interview. A well-groomed appearance reflects your understanding of the hotel's standards and your commitment to maintaining a professional image.
