Sales and Account Management Executive in Basildon, Essex

The Plumbing Distribution Company Ltd is a successful family-run distributor serving the plumbing and building merchant sector since 2006. As we approach 20 years in business, we continue to grow through exceptional customer service, strong supplier partnerships, and a reputation built on trust, reliability, and expertise.

We supply high-quality plumbing products to plumbing merchants and builders' merchants across the UK. Due to ongoing expansion, we are seeking an ambitious and commercially driven Sales Account Executive to join our Chelmsford headquarters.

You will be responsible for developing existing customer relationships, increasing account performance, reactivating dormant accounts, and securing new business opportunities. This is a proactive sales role focused on account growth, customer retention, and achieving measurable commercial results.

• Achieve monthly sales, revenue, and account growth targets.
• Handle enquiries via telephone, email, WhatsApp, and customer portal.
• Increase customer spend through upselling, cross-selling, and product promotion.
• Manage the sales process from enquiry through to order completion.
• Identify and secure new merchant accounts across the UK.
• Work closely with Operations, Purchasing, Logistics, and Management teams.
• Maintain accurate CRM records and provide regular account and pipeline reporting.

Performance Expectations:

• Success in this role is driven by consistent customer engagement and proactive account management.
• Maintaining regular contact with assigned accounts.
• Consistent outbound sales activity throughout the month.
• Contacting all active accounts at least once every 30 days.
• Maintaining accurate CRM records and a structured sales pipeline.
• Typical activity levels include 50-70 customer conversations per day alongside ownership of a structured monthly account contact programme.

Performance will be measured through sales revenue, gross profit growth, account development, customer retention, new account acquisition, and achievement of agreed activity targets.

We are seeking a highly motivated sales professional with a proven track record in a B2B sales environment. You may have experience in internal sales, account management, business development, or telesales. Excellent communication and relationship-building skills are essential.

A professional telephone manner, commercial awareness, and a results-focused approach are required. Strong organisational and time-management skills are necessary, along with experience using CRM systems and Microsoft Office.

Most importantly, you will share our commitment to outstanding customer service through product knowledge, responsiveness, reliability, and a customer-first mindset.

Benefits include:

• Uncapped monthly performance bonus.
• Clear and achievable sales targets.
• Performance-driven culture that rewards success.
• Structured training and ongoing development.
• In-house certifications and skills development opportunities.
• Genuine long-term career progression.
• Monday to Friday working hours with no weekends.
• Opportunity to join a growing business approaching 20 years of success.

Our onboarding programme is designed to equip every team member with the knowledge, confidence, and support required to succeed and make an immediate impact.

If you are an ambitious sales professional motivated by customer relationships, business development, career progression, and uncapped earning potential, we would love to hear from you.