Cafe Manager in Lichfield

We are looking for an experienced and dynamic Cafe Manager to lead our operations. As the Cafe Manager, you will be responsible for overseeing the busy day-to-day activities, ensuring exceptional customer service, and driving business growth.

The ideal candidate should have strong leadership skills, a passion for the hospitality industry, and a keen eye for creating a welcoming cafe environment.

Responsibilities

• Day shifts. 5 shifts over 7 days (includes 3 weekends), Manage all aspects of daily café operations, including staff supervision, customer service, and inventory control.
• Recruit, train, and mentor café staff to provide outstanding customer service and uphold brand standards.
• Create and maintain a positive and welcoming atmosphere for customers.
• Hands on role – Customer orders, Waiting on and cleaning.
• Implement café policies and procedures, ensuring compliance with health and safety regulations.
• Monitor and manage inventory levels, order supplies, and optimise stock control.
• Plan and execute promotional events, marketing initiatives, and loyalty programs to attract and retain customers.
• Address customer complaints and feedback in a timely and effective manner.