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- Tasks: Lead a vibrant team, ensuring top-notch service and a fantastic guest experience.
- Company: Join a dynamic pub focused on delicious food and great customer service.
- Benefits: Enjoy competitive pay, flexible shifts, free meals, and 20% off at the pub.
- Why this job: Be the face of the pub and create memorable experiences for guests.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
- Other info: Opportunities for career growth, training, and fun team events await you!
The predicted salary is between 32000 - 34000 £ per year.
Our pub is focused on making sure we always serve up delicious food and drink, attentive customer service and a great guest experience. As the Deputy Manager, you will be the face of the pub for every guest that walks through our door, so we're looking for a team member who enjoys working with people and is passionate about delivering the highest standard of customer service.
What we provide:
- Competitive rate of pay
- Flexible shift patterns
- Card tips are included in wage slip
- Free staff meal on shift
- 20% Discount off at our Pub
- Opportunity for further learning and training paid for by the Company such as Personal License courses
- Opportunities for career progression and advancement within the Company
- We encourage the creativity of our Team Members to contribute to our weekly changing drink/cocktail specials
- Team parties
- Team trips to Food and Drink events
- 28 Days paid Holiday
Your role and key responsibilities:
- Oversee daily operations and ensure excellent customer service
- Support and supervise front-of-house and bar staff
- Ensure compliance with licensing, health & safety, and hygiene regulations
- Handle customer complaints or concerns professionally and efficiently
- Maintain stock levels and place orders as required
- Assist with cash handling and end-of-day banking procedures
- Train and onboard new staff members
- Help create a welcoming, positive environment for both staff and customers
- Step in for the General Manager as needed
- Opening and closing the Pub
You'll be responsible for taking orders, serving excellent quality food and a great range of drinks. You'll lead the team on shift to create a friendly, buzzing atmosphere our guests will enjoy. You'll ensure the highest standards of cleanliness, safety, compliance with licensing law and money handling procedures. If you have the ambition to succeed in the Hospitality Industry, you'll have the potential to take your career further with in-house and external training whilst working in a fun environment with like-minded people. Being part of an expanding company means that if you have the ambition to develop your career you can, with opportunities to progress to an even more rewarding future.
Job Types: Full-time (48 hours)
Pay: £32,000-£34,000 depending on experience
Benefits: Company pension, Discounted or free food, Employee discount
Schedule: Day shift, Night shift, Weekend availability
Supplemental Pay: Tips
Experience: Supervising: 1 year (preferred), Restaurant management: 1 year (preferred), Bar management: 1 year (preferred), Hospitality: 1 year (preferred), Customer service: 1 year (preferred), Management: 1 year (preferred)
Work Location: In person
Deputy Manager in Colchester employer: The Plough
Contact Detail:
The Plough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Colchester
✨Tip Number 1
Get to know the pub scene! Visit local pubs, chat with staff, and understand what makes a great guest experience. This will help you stand out in interviews by showing your passion for the industry.
✨Tip Number 2
Network like a pro! Connect with people in the hospitality industry on social media or at events. You never know who might have a lead on a Deputy Manager position or can give you insider tips.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Deputy Manager, like handling complaints or training new staff. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 4
Apply through our website! We love seeing applications from enthusiastic candidates who are ready to bring their A-game to our pub. Plus, it’s a great way to show your commitment to joining our team!
We think you need these skills to ace Deputy Manager in Colchester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality shine through! We want to see that you genuinely enjoy working with people and creating great experiences for guests.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in customer service and management. We love seeing how your past roles have prepared you for the Deputy Manager position!
Be Professional Yet Friendly: Your written application should reflect the friendly and welcoming atmosphere we strive for in our pub. Keep it professional but don’t be afraid to let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at The Plough
✨Know the Pub Inside Out
Before your interview, make sure you know the pub's menu and drink offerings. Familiarise yourself with their specials and any unique features they have. This shows your genuine interest in the role and helps you answer questions about how you would enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or created a positive atmosphere in previous roles. Highlight your ability to lead a team and ensure excellent service, as this is crucial for the Deputy Manager position.
✨Demonstrate Your Leadership Style
Think about your approach to supervising staff and training new team members. Be ready to discuss how you motivate others and maintain a friendly, buzzing environment. This will help the interviewers see you as a potential leader in their pub.
✨Ask Thoughtful Questions
Prepare some questions that show your enthusiasm for the role and the company. Inquire about opportunities for career progression, team events, or how they encourage creativity among staff. This not only demonstrates your interest but also helps you gauge if the pub is the right fit for you.
