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- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic discounts on food and retail.
- Other info: Exciting growth opportunities with plans to expand to over 60 locations by 2027.
- Why this job: Be part of a vibrant team and grow your career in a thriving hospitality environment.
- Qualifications: Great people skills and a passion for delivering excellent service.
The predicted salary is between 12 - 15 £ per hour.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
Server/Waiter/Waitress in Surbiton employer: The Plough and Harrow, Long Ditton
Contact Detail:
The Plough and Harrow, Long Ditton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress in Surbiton
✨Tip Number 1
Get to know the venue! Before your interview, pop into one of the Heartwood locations. Familiarise yourself with the vibe and menu. This shows you’re genuinely interested and helps you connect with the team during your chat.
✨Tip Number 2
Practice your people skills! Since you’ll be working with guests, brush up on your communication and interpersonal skills. Role-play with a friend or family member to get comfortable with common scenarios you might face as a waiter or waitress.
✨Tip Number 3
Show your passion for food! When you’re chatting with the hiring team, share your love for quality dishes and great service. Mention any experiences you’ve had that relate to the role, whether it’s dining out or cooking at home.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and find out about other exciting opportunities within the Heartwood Collection.
We think you need these skills to ace Server/Waiter/Waitress in Surbiton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role of Waiter/Waitress. Highlight any relevant experience you have in customer service or food and drink, and mention why you’re excited about joining Heartwood Collection specifically.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Plough and Harrow, Long Ditton
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu and any seasonal dishes. Being able to discuss the food offerings shows your genuine interest in the role and helps you connect with the interviewers.
✨Show Off Your People Skills
As a waiter or waitress, your interpersonal skills are key. During the interview, share examples of how you've made guests feel special in previous roles. This will demonstrate your passion for excellent service and your ability to create a welcoming atmosphere.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might have to handle a difficult customer or take an order. Practising these situations beforehand can help you respond confidently and show that you're ready for the fast-paced environment.
✨Ask Thoughtful Questions
Prepare a few questions about the company culture, training opportunities, or what makes Heartwood Collection unique. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.