Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve guests and ensure a fantastic dining experience in our vibrant pubs.
- Company: Join the award-winning Heartwood Collection, known for its cosy atmosphere.
- Benefits: Enjoy competitive pay, discounts, and bespoke training opportunities.
- Other info: Join a community that values warmth, genuineness, and fun.
- Why this job: Be part of a growing team with real progression opportunities in hospitality.
- Qualifications: Great interpersonal skills and a passion for excellent service.
The predicted salary is between 12 - 12 £ per hour.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Runner. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Eagerness to learn and understand hospitality
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship.
Runner in Surbiton employer: The Plough and Harrow, Long Ditton
Contact Detail:
The Plough and Harrow, Long Ditton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Runner in Surbiton
✨Tip Number 1
Get to know the Heartwood Collection vibe! Visit our pubs and brasseries, chat with staff, and soak in the atmosphere. This will help you understand what we value and how you can fit in.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at local events. They can give you insider tips and might even refer you, which could boost your chances of landing that Runner role.
✨Tip Number 3
Show off your personality during interviews! We love passionate people who can make guests feel special. Be yourself, share your experiences, and let your enthusiasm for hospitality shine through.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our Heartwood family.
We think you need these skills to ace Runner in Surbiton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely love making guests feel special.
Tailor Your Application: Make sure to customise your application to reflect the values and vibe of Heartwood Collection. Mention specific experiences that highlight your interpersonal skills and flexibility, as these are key traits we’re after.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, focusing on your relevant experience and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Heartwood Collection.
How to prepare for a job interview at The Plough and Harrow, Long Ditton
✨Know the Heartwood Collection
Before your interview, take some time to research Heartwood Collection. Familiarise yourself with their values, the atmosphere of their pubs, and their commitment to fresh, seasonal dishes. This will show your genuine interest in the company and help you connect with the interviewers.
✨Show Off Your People Skills
As a Runner, you'll be interacting with guests constantly. Be prepared to share examples of how you've made customers feel special in previous roles. Highlight your interpersonal skills and your passion for delivering excellent service – this is what they’re looking for!
✨Demonstrate Flexibility and Reliability
The hospitality industry can be unpredictable, so it’s crucial to showcase your flexibility and reliability. Think of instances where you’ve adapted to changing situations or stepped up when needed. This will reassure them that you can handle the fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the Stepping Stones programme or opportunities for progression within the company. This not only shows your eagerness to learn but also your long-term interest in being part of their team.