At a Glance
- Tasks: Investigate complaints and support ethical standards in the planning profession.
- Company: Join the Royal Town Planning Institute, a leader in professional ethics and planning.
- Benefits: Flexible working hours, competitive salary, and a supportive work environment.
- Other info: Work from home or our offices in London, Cardiff, or Edinburgh.
- Why this job: Make a real difference in the planning community while growing your career.
- Qualifications: Chartered Planner with a town planning or law qualification and relevant experience.
The predicted salary is between 30000 - 37694 £ per year.
£48,259 - £52,763 pro rata per annum dependent on location. Part time - 21 hours per week. Role can be based in our Edinburgh, Cardiff or London offices or can be home-based.
We’re seeking a Chartered Planner to lead on our professional ethics work, supporting our Conduct and Discipline Panel to investigate and determine cases of alleged misconduct and supporting our members with proactive guidance and training. You must have a town planning or law qualification and have experience working in the planning profession.
The Royal Town Planning Institute (RTPI) champions the power of planning in creating prosperous places and vibrant communities. We represent over 27,000 members worldwide, supporting them throughout their careers. We shape planning policy, raise professional standards, and are the only body in the UK to confer Chartered status to planners, the highest professional qualification.
Our reputation as an institute and the integrity of our members are the foundation of everything we do. So as our new Complaints Investigator, your role in advising and supporting members to understand and adhere to our Code of Conduct is an essential one. You’ll be responsible for a mix of proactive and reactive work, leading on the promotion of professional ethics within the Institute and more widely, as well as being responsible for undertaking initial assessments of complaints, recommending whether they should proceed to investigation, undertaking investigations and supporting the Conduct and Discipline Panel to determine the outcome and appropriate sanctions.
In exchange for your flexibility to attend a handful of face‑to‑face meetings in London, we can offer flexibility about where you work (home, or our offices in London, Cardiff or Edinburgh) and when you work your contracted weekly hours.
RTPI has a positive, supportive and inclusive work environment which actively operates a policy of helping its employees at all levels to achieve professional growth. We seek to foster a collaborative and respectful work environment which promotes equality, diversity and inclusion.
Please apply via the RTPI website with a CV and covering letter.
Closing Date: 09 July 2026
Interviews: 05 August 2026
Complaints Investigator in Edinburgh employer: The Planner Jobs Redactive Publishing Limited
The Royal Town Planning Institute (RTPI) is an exceptional employer, offering a flexible work environment that allows you to choose between home-based or office locations in Edinburgh, Cardiff, or London. With a strong commitment to professional growth and a culture that values diversity and inclusion, RTPI empowers its employees to thrive while making a meaningful impact in the planning profession.
Contact Details:
The Planner Jobs Redactive Publishing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Investigator in Edinburgh
✨Tap into Compliance Networks
Join compliance and risk management networks like the Association of Compliance Professionals or local chapters. These communities often share part-time opportunities that might not be advertised widely, plus you'll build connections that could lead to your next gig.
✨Utilise Online Job Boards
Specific job boards like ComplianceCrossing or RiskJobs can help you zero in on part-time roles in compliance. Set up alerts for new listings so you're one of the first to apply—timeliness can really set you apart!
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When networking, focus on engaging with compliance professionals on platforms like LinkedIn or attending local industry meetups. Bring up specific laws or recent trends to show off your knowledge and make a memorable impression!
✨Leverage Internships for Part-Time Roles
If you've done an internship in compliance risk, reach out to your past supervisors or colleagues. They often know about part-time openings or can refer you to organisations like The Planner Jobs Redactive Publishing Limited, potentially speeding up your job search.
We think you need these skills to ace Complaints Investigator in Edinburgh
Some tips for your application 🫡
Show Off Your Compliance Knowledge:When applying for a part-time role in compliance-risk, make sure your CV highlights any relevant coursework, certifications, or experience in regulatory frameworks. We want to see your understanding of compliance standards and risk management concepts, so don’t be shy about bragging about those modules or training programmes.
Demonstrate Analytical Skills:Compliance and risk roles are all about dealing with data, so be sure to showcase your analytical skills in your application. Include specific examples of how you've used analytical tools or methods to identify risk or ensure compliance in previous roles or projects. Trust us, this will make your application stand out!
Emphasise Your Availability:Since this is a part-time role, it's really important to communicate your availability clearly. In your cover letter, let us know your preferred hours and if you're flexible. This helps us see how you can fit into our team and the schedules we need to cover.
Tailor Your Cover Letter to Show Interest:In your cover letter, show us why you want to work in compliance-risk specifically for The Planner Jobs Redactive Publishing Limited. Tell us about your passion for helping organisations maintain compliance and how you can contribute to our goals. Personalising this will definitely help make your application more memorable, so take that extra step!
How to prepare for a job interview at The Planner Jobs Redactive Publishing Limited
✨Understand Regulatory Frameworks
For a role in compliance-risk, it's crucial to have a solid grasp of the relevant regulations and frameworks, like GDPR or anti-money laundering laws. Brush up on these areas, and be ready to discuss how your knowledge applies to scenarios you might face at The Planner Jobs Redactive Publishing Limited.
✨Prepare Case Studies
Since we’re looking at a part-time gig, interviewers may want to see how you approach real-world problems. Prepare some case studies related to risk assessment or compliance frameworks that showcase your analytical skills and decision-making process. This will help you stand out as someone who's ready to jump into the action.
✨Show Off Your Detail Orientation
In compliance, attention to detail is everything. Bring examples from your past experiences where your diligence made a difference, whether that’s spotting a regulatory oversight or ensuring a process was followed to the letter. We want to highlight how this skill can benefit The Planner Jobs Redactive Publishing Limited.
✨Connect Your Part-Time Availability
Make it clear how your part-time availability aligns with the needs of The Planner Jobs Redactive Publishing Limited. Talk about how your time management skills will help you keep on top of tasks and responsibilities, ensuring you can maximise your impact even with part-time hours.
