At a Glance
- Tasks: Drive revenue and build strategic relationships with key accounts in the DACH market.
- Company: Join Freshworks, a leader in innovative software solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative culture focused on team-building and company growth.
- Why this job: Shape regional success while making a real impact on customer satisfaction.
- Qualifications: 9+ years in SaaS sales with a proven track record in B2B environments.
The predicted salary is between 40500 - 49500 £ per year.
Overview
As Strategic Account Manager at Freshworks, you drive revenue within defined paying accounts in the UKI region, coordinating across teams to manage opportunities from qualification to close.
You advocate multiple Freshworks product lines to boost adoption, expansion, and renewal and you work closely with customers to deliver measurable business impact.
You’ll focus on reducing churn, growing existing accounts, and building long-term, strategic relationships with senior stakeholders.
This role suits a growth-oriented, cross-functional collaborator shaping regional success.
Responsibilities
- Drive revenue in a defined set of paying accounts within the DACH market to meet or exceed targets
- Develop and execute a strategic plan to build and maintain a robust sales pipeline across existing accounts
- Manage multiple accounts concurrently and strategically
- End-to-end renewal management including upsell opportunities
- Collaborate with the CSM organization to reduce churn within your book of business
- Provide regular pipeline and forecast reporting
- Engage with C-level stakeholders to articulate value and align with internal teams (AEs, Customer Success, Implementations, Billing, Support, deals teams)
- Analyze sales and metrics to refine strategy
- Help customers identify industry-use cases and demonstrate business impact
- Develop long-term strategic relationships to ensure high service quality and satisfaction
- Monitor competition and market dynamics
- Participate in team-building and company growth activities
- Travel to customer sites as needed
- Key requirements
- 9+ years of direct/field Saa S sales experience (B2B)
- Experience selling CX, CRM or ITSM products is advantageous
- Proven track record closing large-scale technology deals
- Ability to present a technology suite within an existing portfolio
- Proven ability to grow customer relationships and identify business needs
- Experience managing a book of business with significant net-new opportunity growth
- Consultative ability to translate customer business needs into technology solutions
- Consistent territory growth and quota achievement
- Understanding of CX/EX in digital business transformation
- Relationship building
- Strategic thinking
- Strong communication
- Saa S sales
- CX/CRM/ITSM products
- Data-driven sales analysis
Strategic Account Manager employer: The Placement Group
Freshworks is an exceptional employer that champions a people-first culture, fostering an inclusive environment where creativity and innovation thrive. As a Field Marketing Specialist in the UKI & Nordics, you'll benefit from a dynamic work atmosphere that encourages professional growth through hands-on experience with cutting-edge AI tools and data-driven strategies. With a commitment to employee development and a focus on meaningful impact, Freshworks offers a unique opportunity to shape the future of customer and employee experiences while collaborating with a diverse team across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Strategic Account Manager at The Placement Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including The Placement Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Strategic Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for The Placement Group:When writing your cover letter, make sure to tailor your message specifically for The Placement Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at The Placement Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show The Placement Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show The Placement Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with The Placement Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
