At a Glance
- Tasks: Drive sales and manage relationships with key accounts in the DACH market.
- Company: Join Freshworks, a leader in SaaS solutions with a focus on customer success.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for travel and team-building activities.
- Why this job: Influence enterprise adoption of innovative tech and help customers thrive.
- Qualifications: 7+ years in B2B SaaS sales with strong relationship-building skills.
The predicted salary is between 59400 - 72600 £ per year.
Overview
As an Enterprise Account Manager at Freshworks, you will drive revenue within strategic UKI and DACH accounts, growing existing relationships and expanding within the portfolio.
You will work cross-functionally to manage the full sales cycle, advocate multiple Freshworks product lines, and lead value conversations with C‑level stakeholders.
You’ll focus on expanding spend, cross-selling, and reducing churn through close collaboration with Customer Success and implementations teams.
This role offers the chance to influence enterprise adoption of Saa S solutions and help customers become more productive and customer‑oriented.
Responsibilities
- Drive sales in a defined set of paying accounts to meet or exceed revenue targets in the DACH Market
- Develop and execute a strategic plan to maintain a robust sales pipeline
- Manage multiple accounts concurrently and strategically
- Oversee the end-to-end renewal process
- Collaborate with the CSM organization to reduce churn
- Provide regular pipeline and forecasting updates
- Lead value conversations with C-Level stakeholders and align with internal teams
- Analyze sales data to refine strategy
- Identify industry-relevant use cases and demonstrate business impact
- Develop long-term strategic relationships to sustain service and satisfaction
- Monitor competitive landscape and products
- Participate in team-building and company-growth activities
- Travel to client sites as needed
- Key requirements
- 7+ years of field/Saa S B2B sales
- Experience with CX, CRM, or ITSM products is a strong advantage
- Proven ability to close large-scale technology deals
- Experience presenting a technology suite within an account portfolio
- Track record of growing customer relationships and expanding opportunities
- Experience managing a book of business with significant net-new growth
- Ability to translate customer needs into technology solutions
- Proven territory growth and quota attainment
- Understanding of CX/EX in digital transformation
- strong communication with executive stakeholders
- relationship building and stakeholder management
- analytical and data-driven decision making
- Saa S sales
- CX
- CRM
Enterprise Account Manager in London employer: The Placement Group
Freshworks is an exceptional employer that champions a people-first culture, fostering an inclusive environment where creativity and innovation thrive. As a Field Marketing Specialist in the UKI & Nordics, you'll benefit from a dynamic work atmosphere that encourages professional growth through hands-on experience with cutting-edge AI tools and data-driven strategies. With a commitment to employee development and a focus on meaningful impact, Freshworks offers a unique opportunity to shape the future of customer and employee experiences while collaborating with a diverse team across the globe.
