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- Tasks: Be the friendly face of our customer service team, resolving queries and providing support.
- Company: Join a supportive team in Birmingham dedicated to excellent customer service.
- Benefits: Part-time hours, competitive pay, and opportunities for skill development.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Passion for customer service and experience in office or customer-facing roles.
- Other info: Flexible role with a chance to grow and learn in a dynamic environment.
The predicted salary is between 11034 - 11034 £ per year.
Ensure all your application information is up to date and in order before applying for this opportunity.
Birmingham, Castle Vale – Office Based
Up to £11,034 per annum
Part Time (15 hours per week - Tuesday, Thursday, Friday)
Fixed Term until 19th March 2027
Closing Date: Friday 10th April
Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries.
About The Role
- Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity
- Provide a professional front-of-house reception service, ensuring customers feel welcome and supported
- Handle customer enquiries via face-to-face contact, telephone and written communication
- Work closely with colleagues across different service areas to deliver joined up, efficient support
- Undertake administrative tasks and outbound survey work to support continuous service improvements
About You
- We’re looking for someone who has a genuine passion for delivering excellent customer service
- Is confident communicating with customers in person, over the phone and in writing
- Has experience in office administration or customer facing roles
- Is flexible and adaptive to meet business needs
- Enjoys working as part of a team and supporting colleagues across different service areas
- Is eager to learn, proactive, and keen to develop new skills
If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we’d love to hear from you.
Customer 1st Advisor in Leeds employer: The Pioneer Group
Contact Detail:
The Pioneer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer 1st Advisor in Leeds
✨Tip Number 1
Before you even think about applying, make sure you know the ins and outs of the Customer 1st role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you stand out when you get to the interview stage.
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn or other platforms. They can give you insider tips about the company culture and what it’s really like to work in the Customer 1st team. Plus, a referral can give your application a nice boost!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your skills. We all know that confidence shines through when you’re well-prepared.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to any additional resources we offer to help you along the way. Let’s get you that Customer 1st Advisor role!
We think you need these skills to ace Customer 1st Advisor in Leeds
Some tips for your application 🫡
Keep It Up-to-Date: Before you hit that apply button, make sure all your application info is current and accurate. We want to see the real you, so double-check your details!
Show Your Passion: In your written application, let us know why you’re passionate about customer service. Share any experiences that highlight your enthusiasm for helping others – it really makes a difference!
Tailor Your Application: Don’t just send a generic application! Tailor your responses to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for in a Customer 1st Advisor.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and doesn’t get lost in the shuffle!
How to prepare for a job interview at The Pioneer Group
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent service looks like and be ready to share examples of how you've delivered it in the past. This will show your genuine passion for helping customers.
✨Practice Your Communication Skills
Since this role involves face-to-face, phone, and written communication, practice articulating your thoughts clearly. You could even role-play common customer scenarios with a friend to build confidence and ensure you can handle various types of enquiries.
✨Show Your Team Spirit
Be prepared to discuss how you work within a team. Think of specific instances where you supported colleagues or collaborated on projects. This will highlight your adaptability and eagerness to contribute to a supportive environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure customer satisfaction. This shows your interest in the role and helps you understand if it's the right fit for you.