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- Tasks: Support customers in managing their rent and service charge accounts for positive financial outcomes.
- Company: Dynamic housing organisation focused on community and customer service.
- Benefits: Competitive salary, permanent role, and opportunities for professional growth.
- Why this job: Join a high-performing team and make a real difference in people's lives.
- Qualifications: Experience in housing management and strong communication skills.
- Other info: Flexible working locations and a collaborative team environment.
The predicted salary is between 30000 - 42000 £ per year.
Following a restructure of our Community Housing Service we are creating two new Income Officer posts. We are looking for someone willing to commit to the position and the ever-changing landscape of housing management. We are building a new, strong team and we want you to work collaboratively with our Community and Private Sector Housing Teams to deliver a seamless service to our customers.
As an Income Officer you will take responsibility for a patch of customer accounts with multiple tenure types, working towards positive financial outcomes. You will join a high performing income management team and will support customers to manage their rent and service charge accounts, identify where support is needed and refer as appropriate in order to help them to sustain their tenancies.
You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation.
As an Income Officer you will:
- be willing to work in multiple locations across our geography including customer’s homes
- proactively work to understand customer needs
Income Officer employer: The Pioneer Group
Contact Detail:
The Pioneer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to community housing and think about how your skills as an Income Officer can contribute to their goals. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing customer accounts and legal interventions. Role-playing with a friend can help you feel more confident when it’s your turn to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Officer role. Highlight your experience in housing management and any relevant skills that align with the job description. We want to see how you can fit into our team!
Showcase Your Team Spirit: Since we’re building a strong team, it’s important to demonstrate your ability to work collaboratively. Share examples of how you've successfully worked with others in previous roles, especially in customer service or housing management.
Highlight Your Problem-Solving Skills: As an Income Officer, you'll need to tackle various challenges. Use your application to showcase specific instances where you've resolved issues or improved processes. We love seeing proactive problem solvers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Pioneer Group
✨Know Your Stuff
Make sure you brush up on housing management principles and the specific responsibilities of an Income Officer. Familiarise yourself with relevant legislation, especially around rent and service charges, as well as anti-social behaviour laws. This knowledge will show that you're serious about the role and ready to hit the ground running.
✨Show Your Collaborative Spirit
Since this role involves working closely with various teams, be prepared to discuss your experience in collaboration. Think of examples where you've worked effectively with others to achieve a common goal. Highlighting your teamwork skills will demonstrate that you can contribute positively to the new team dynamic.
✨Prepare for Real-Life Scenarios
Expect questions that put you in real-life situations you might face as an Income Officer. Prepare to discuss how you would handle difficult customer interactions or manage a caseload requiring legal interventions. Practising these scenarios will help you articulate your problem-solving skills and approach to customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's goals, challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.