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- Tasks: Be the first point of contact for customer queries and provide excellent service.
- Company: Join a community-focused housing association dedicated to making a positive impact.
- Benefits: Enjoy 29 days leave, health cash plan, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Passion for customer service and experience in office administration.
- Other info: Opportunities for mentoring, coaching, and social events await you!
The predicted salary is between 10 - 11 £ per hour.
Our Customer 1st team are our customer’s first point of call for all of their enquiries. The team manage all inbound calls and provide a reception service at our offices in Castle Vale. They also undertake a wide range of administrative duties and outbound survey work.
In this role you are responsible for delivering 'first point of contact' resolutions to a wide range of customer queries. You will work across service areas providing front of house reception and back office support. You will be part of a flexible and customer focused team, working to provide great homes and excellent services.
Our successful Customer 1st Advisor will have:
- A passion for customer service excellence
- Ability to deal with customers through face to face contact, telephone and written communication.
- Experience of Office Administration
- Ability to work flexibly to meet demands of the service
- Ability to work as part of a team
- Openness to change
- Willingness to learn and be proactive
- Experience of working in a housing environment would be an advantage
The Pioneer Group is a small Housing Association that puts our Community at the heart of everything we do and this role provides an opportunity to make a positive impact on the day to day lives of our colleagues and tenants.
With excellent terms and conditions and a permanent position, you would be working for a company that is committed to investing in our people. We offer a fantastic benefits package which includes:
- 29 days basic annual leave (full time) + Bank Holidays
- Pension schemes
- A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.
- A commitment to work life balance through our Agile/flexible working principles.
- Family Friendly policy with enhanced benefits
- Learning and Development opportunities
- Internal coaching and mentoring opportunities
- Staff social events
We also offer mentoring and coaching, wellbeing champion new starter Buddy as part of your probation and opportunities to shadow other departments.
The Pioneer Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of background and cultures. We value and respect individuality and engage a culture within our organisation where people can thrive and be themselves. We also make sure employees are valued for their strengths and experiences. Everyone who either applies to or works for the organisation is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
Customer 1st Advisor employer: The Pioneer Group
Contact Detail:
The Pioneer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer 1st Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Pioneer Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your passion for customer service and your ability to handle various customer queries. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your flexibility! In your interview, highlight examples from your past experiences where you've adapted to changes or tackled unexpected challenges. This is key for a role that requires working across different service areas.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer 1st Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience, especially in office administration and customer interactions. We want to see how your skills align with what we’re looking for in a Customer 1st Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Pioneer Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle various customer queries, especially in a face-to-face or phone setting. Think of examples from your past experiences that showcase your ability to resolve issues effectively.
✨Showcase Your Flexibility
This role requires adaptability, so be prepared to talk about times when you've had to adjust to changing circumstances. Highlight your willingness to learn and how you've successfully worked as part of a team in dynamic environments.
✨Familiarise Yourself with the Company
Research The Pioneer Group and understand their values and mission. Be ready to explain why you're passionate about working for a housing association and how you can contribute to their community-focused approach.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
