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- Tasks: Manage anti-social behaviour cases and foster community relationships.
- Company: Join Pioneer Group, a leader in social housing with a commitment to community safety.
- Benefits: Enjoy 29 days leave, flexible working, health perks, and personal development opportunities.
- Why this job: Make a real impact in the community while building a strong, supportive team culture.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: Be part of a dynamic team focused on positive community engagement.
The Community Safety Manager will be able to deliver a person-centred approach to handling anti-social behaviour and tenancy breaches in our community through mediation and excellent case management. You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation.
The Community Safety Manager is a professional role and we’re looking for someone willing to commit to the position and the ever-changing landscape of housing management. We’re building a new, strong team and we want you to be part of this.
As a Community Safety Manager, you will proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job. You will manage and prepare cases for court proceedings and update regularly on their position as well as being a leading officer regarding high level ASB. You will work closely with customers to develop strong relationships with local communities, and positive and collaborative relationships with key agencies and internal teams. You will work with other teams and stakeholders to really help customers be involved in our service delivery.
Your responsibilities will include:
- Managing ASB cases, supporting victims and seeking enforcement remedies where appropriate.
- Negotiating and mediating low level neighbour disputes.
The successful Community Safety Manager will have:
- Experience in a Housing Management environment within Social Housing or similar transferable skills.
- Experience of working with customers from diverse backgrounds tackling complex issues related to housing.
- The ability to communicate effectively and adapt style to meet the needs of the recipient.
- The ability to meet deadlines and to monitor & manage performance.
- A commitment to building a strong, high performing team.
- The ability to handle challenging situations and think on your feet.
- The ability to represent the organization in all settings and act as an ambassador.
- Experience of managing cases of anti-social behaviour through to court.
- Good knowledge of legislation surrounding tenancy management and ASB.
In return we offer a fantastic benefits package which includes:
- 29 days basic annual leave (full time) + Bank Holidays.
- Auto Enrolment Defined Contribution Defined Benefit Scheme.
- Optional Scheme - Salary Sacrifice.
- A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.
- A commitment to work life balance through our Agile/flexible working principles.
- Family Friendly policy with enhanced benefits.
- Learning and Development opportunities.
- Internal coaching and mentoring opportunities.
- Staff social events.
We have great housing stock at Pioneer Group with an exceptional, same-day repair service, so you won’t be distracted from your duties dealing with repair issues. This will give you the chance to really focus on what you’re good at - Community engagements and housing management.
Community Safety Manager employer: The Pioneer Group
Contact Detail:
The Pioneer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Safety Manager
✨Tip Number 1
Familiarise yourself with the latest housing and anti-social behaviour legislation. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the legal framework you'll be working within.
✨Tip Number 2
Network with professionals in the housing management sector, especially those who have experience dealing with anti-social behaviour cases. Building these connections can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully managed complex issues or resolved disputes. Highlighting your problem-solving skills and ability to handle challenging situations will set you apart.
✨Tip Number 4
Showcase your commitment to community engagement by researching local community initiatives or organisations. Being able to speak about how you can contribute to these efforts will demonstrate your dedication to the role and the community you'll serve.
We think you need these skills to ace Community Safety Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and anti-social behaviour. Use specific examples that demonstrate your ability to handle complex issues and work with diverse customers.
Craft a Strong Cover Letter: In your cover letter, express your passion for community safety and your commitment to building strong relationships within the community. Mention your understanding of legislation surrounding tenancy management and ASB.
Showcase Your Skills: Clearly outline your skills in mediation, case management, and communication. Provide examples of how you've successfully navigated challenging situations and built collaborative relationships with key agencies.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at The Pioneer Group
✨Know Your Legislation
Familiarise yourself with housing and anti-social behaviour legislation. Being able to discuss relevant laws and how they apply to your role will demonstrate your expertise and commitment to the position.
✨Showcase Your Mediation Skills
Prepare examples of how you've successfully mediated disputes in the past. Highlighting your ability to handle challenging situations and resolve conflicts will be crucial for this role.
✨Emphasise Team Collaboration
Discuss your experience working with diverse teams and stakeholders. The Community Safety Manager role requires strong relationships with internal and external partners, so showcasing your collaborative skills is key.
✨Demonstrate Customer-Centric Approach
Be ready to talk about how you prioritise customer needs and involve them in service delivery. This role is all about understanding and addressing the needs of the community, so your approach should reflect that.
