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- Tasks: Manage anti-social behaviour cases and foster community relationships.
- Company: Join Pioneer Group, a leader in housing management with a strong commitment to community safety.
- Benefits: Enjoy 29 days leave, flexible working, health perks, and social events.
- Why this job: Be part of a dynamic team making a real impact in the community.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: Focus on community engagement without repair distractions.
The Community Safety Manager will be able to deliver a person-centred approach to handling anti-social behaviour and tenancy breaches in our community through mediation and excellent case management. You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation. The Community Safety Manager is a professional role and we’re looking for someone willing to commit to the position and the ever-changing landscape of housing management. We’re building a new, strong team and we want you to be part of this.
As a Community Safety Manager, you will:
- Proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job.
- Manage and prepare cases for court proceedings and update regularly on their position as well as being a leading officer regarding high level ASB.
- Work closely with customers to develop strong relationships with local communities, and positive and collaborative relationships with key agencies and internal teams.
- Work with other teams and stakeholders to really help customers be involved in our service delivery.
- Manage ASB cases, supporting victims and seeking enforcement remedies where appropriate. Negotiate and mediate low level neighbour disputes.
The successful Community Safety Manager will have:
- Experience in a Housing Management environment within Social Housing or similar transferable skills.
- Experience of working with customers from diverse backgrounds tackling complex issues housing and similar related.
- Ability to communicate effectively and adapt style to meet the needs of recipient.
- Ability to meet deadlines and to monitor & manage performance.
- A commitment to building a strong, high performing team.
- Ability to handle challenging situations and able to think on your feet.
- Ability to represent the organization in all settings and act as an ambassador.
- Experience of managing cases of anti-social behaviour through to court.
- Good knowledge of legislation surrounding tenancy management and ASB.
In return we offer a fantastic benefits package which includes:
- 29 days basic annual leave (full time) + Bank Holidays.
- Auto Enrolment Defined Contribution.
- Defined Benefit Scheme.
- Optional Scheme – Salary Sacrifice.
- A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.
- A commitment to work life balance through our Agile/flexible working principles.
- Family Friendly policy with enhanced benefits.
- Learning and Development opportunities.
- Internal coaching and mentoring opportunities.
- Staff social events.
We have great housing stock at Pioneer Group with an exceptional, same-day repair service, so you won’t be distracted from your duties dealing with repair issues. This will give you the chance to really focus on what you’re good at – Community engagements and housing management.
Community Safety Manager employer: The Pioneer Group
Contact Detail:
The Pioneer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Safety Manager
✨Tip Number 1
Familiarise yourself with the latest housing and anti-social behaviour legislation. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the legal framework you'll be working within.
✨Tip Number 2
Network with professionals in the housing management sector, especially those who have experience dealing with anti-social behaviour cases. Building these connections can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully managed complex cases or resolved disputes. Highlighting your problem-solving skills and ability to handle challenging situations will set you apart.
✨Tip Number 4
Showcase your commitment to community engagement by researching local issues in Birmingham, particularly in Castle Vale. Being knowledgeable about the community you’ll serve can demonstrate your dedication and readiness to make a positive impact.
We think you need these skills to ace Community Safety Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Community Safety Manager. Familiarise yourself with anti-social behaviour legislation and housing management principles to demonstrate your knowledge in your application.
Tailor Your CV: Highlight relevant experience in housing management or similar fields. Emphasise your skills in case management, mediation, and working with diverse communities. Use specific examples that showcase your ability to handle challenging situations effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community safety and your commitment to building strong relationships. Mention how your background aligns with the job requirements and express your enthusiasm for being part of a new team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your application is clear, concise, and free from typos, as attention to detail is crucial in this professional role.
How to prepare for a job interview at The Pioneer Group
✨Showcase Your Experience
Be prepared to discuss your previous experience in housing management or similar roles. Highlight specific examples where you've successfully handled anti-social behaviour cases or tenancy breaches, as this will demonstrate your capability for the Community Safety Manager position.
✨Understand the Legislation
Familiarise yourself with the relevant housing and anti-social behaviour legislation. Being able to discuss these laws confidently during the interview will show that you are knowledgeable and serious about the role.
✨Demonstrate Your Communication Skills
Since the role requires effective communication with diverse customers and stakeholders, practice articulating your thoughts clearly. Be ready to provide examples of how you've adapted your communication style to meet the needs of different individuals or groups.
✨Emphasise Teamwork and Collaboration
The Community Safety Manager will need to work closely with various teams and agencies. Share experiences that highlight your ability to build strong relationships and collaborate effectively, as this is crucial for success in the role.
