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- Tasks: Support customers in managing their rent and service charge accounts for positive financial outcomes.
- Company: Dynamic housing organisation focused on community and customer service.
- Benefits: Competitive salary, permanent role, and opportunities for professional growth.
- Why this job: Join a high-performing team and make a real difference in people's lives.
- Qualifications: Experience in social housing and knowledge of legal remedies required.
- Other info: Work across various locations and engage with diverse communities.
The predicted salary is between 30000 - 42000 £ per year.
£36,054 per annum
Castle Vale, Birmingham
37 hours Permanent role
Following a restructure of our Community Housing Service we are creating two new Income Officer posts. We are looking for someone willing to commit to the position and the ever-changing landscape of housing management. We are building a new, strong team and we want you to work collaboratively with our Community and Private Sector Housing Teams to deliver a seamless service to our customers.
As an Income Officer you will take responsibility for a patch of customer accounts with multiple tenure types, working towards positive financial outcomes. You will join a high performing income management team and will support customers to manage their rent and service charge accounts, identify where support is needed and refer as appropriate in order to help them to sustain their tenancies.
You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation.
As an Income Officer you will:
- be willing to work in multiple locations across our geography including customer’s homes
- proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job
- have experience of management of rent and service charges with extensive experience of legal remedies to include social, shared ownership, Rent to Buy, Leaseholders, HMOs, Market Rent tenure types
- have a minimum 12 months experience working within a social housing environment
- have experience of representation in the county court for possession hearings, money claims
Income Officer in Birmingham employer: The Pioneer Group
Contact Detail:
The Pioneer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience with rent and service charge management. Use real examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're keen and helps you stand out!
✨Tip Number 4
Prepare for interviews by brushing up on housing legislation and legal remedies. Being knowledgeable will not only boost your confidence but also impress your interviewers with your commitment to the role.
We think you need these skills to ace Income Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Officer role. Highlight your experience in managing rent and service charges, and any relevant legal knowledge you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience in social housing and your approach to customer service.
Showcase Your Team Spirit: Since we’re building a strong team, it’s important to show us that you can work collaboratively. Share examples of how you've worked with others in previous roles, especially in challenging situations. We love a good team player!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at The Pioneer Group
✨Know Your Stuff
Make sure you brush up on housing management principles, especially around rent and service charge management. Familiarise yourself with the legal remedies relevant to social housing, as well as anti-social behaviour legislation. This knowledge will show that you're serious about the role and ready to tackle the challenges head-on.
✨Show Your People Skills
As an Income Officer, you'll be working closely with customers and various teams. Prepare examples of how you've successfully collaborated in the past or helped customers navigate tricky situations. Highlight your ability to build relationships and understand customer needs, as this is key to delivering a seamless service.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to resolve complex issues, particularly in a social housing context. Be ready to discuss how you approached these challenges, what solutions you implemented, and the outcomes. This will showcase your proactive approach and ability to manage a caseload effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.