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- Tasks: Manage customer inquiries and provide essential administrative support.
- Company: Community-focused organisation in Birmingham with a positive work culture.
- Benefits: Flexible hours, supportive team, and a chance to make a difference.
- Why this job: Be the friendly face of customer service and help your community thrive.
- Qualifications: Passion for customer service and some office admin experience.
- Other info: Join a dynamic team dedicated to excellent service delivery.
The predicted salary is between 10 - 13 £ per hour.
A community-focused organization in Birmingham is seeking a dedicated part-time Customer Service Representative to manage customer inquiries and provide administrative support. In this role, you will be the initial contact for customer queries, delivering front desk reception and back office assistance.
Ideal candidates will have a passion for customer service and experience in office administration. You will join a flexible team committed to excellent service delivery and a positive work environment.
Frontline Customer Advisor - Reception & Admin (Part-Time) in Birmingham employer: The Pioneer Group
Contact Detail:
The Pioneer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Customer Advisor - Reception & Admin (Part-Time) in Birmingham
✨Tip Number 1
Get to know the company! Research their values and mission so you can show how your passion for customer service aligns with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to convey information clearly and effectively. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events to learn more about the company culture. A personal connection can give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Frontline Customer Advisor - Reception & Admin (Part-Time) in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in previous roles. We love candidates who genuinely care about making a difference!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in office administration and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your strengths!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to break down your experience and skills – it helps us see your qualifications at a glance.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about our team and culture while you’re there!
How to prepare for a job interview at The Pioneer Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle inquiries and resolve issues, as this role is all about being the first point of contact for customers.
✨Showcase Your Admin Skills
Prepare examples of your previous administrative experience. Whether it’s managing schedules or handling paperwork, be specific about how your skills can contribute to the smooth running of the office.
✨Demonstrate Your Community Focus
Since the organisation is community-focused, think about how you can relate to that mission. Share any experiences where you’ve engaged with the community or provided support to others, showing your passion for service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they measure success in customer service. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
