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- Tasks: Be the first point of contact for customer queries and provide excellent service.
- Company: Join a diverse team at The Pioneer Group, committed to equality and inclusion.
- Benefits: Enjoy 29 days leave, health perks, flexible working, and social events.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Passion for customer service and ability to work in a team.
- Other info: Great opportunities for learning, mentoring, and career growth.
The predicted salary is between 10 - 11 £ per hour.
Birmingham, Castle Vale
Up to £10,661 for 15 hpw
Part Time (15 hours per week)
12 month Fixed Term Contract until 19/03/2027
Closing Date: 5th February 2026
Overview
Our Customer 1st team are our customer’s first point of call for all of their enquiries. The team manage all inbound calls and provide a reception service at our offices in Castle Vale. They also undertake a wide range of administrative duties and outbound survey work. In this role you are responsible for delivering "first point of contact" resolutions to a wide range of customer queries. You will work across service areas providing front of house reception and back office support. You will be part of a flexible and customer focused team, working to provide great homes and excellent services.
Responsibilities
- Provide first point of contact resolutions to customer queries across service areas.
- Deliver front of house reception duties and back office support as part of a flexible team.
- Maintain a customer focused approach to ensure excellent service delivery.
Qualifications
- A passion for customer service excellence
- Ability to deal with customers through face to face contact, telephone and written communication
- Experience of Office Administration
- Ability to work flexibly to meet demands of the service
- Ability to work as part of a team
- Openness to change
- Willingness to learn and be proactive
- Experience of working in a housing environment would be an advantage
Benefits
- 29 days basic annual leave (full time) + Bank Holidays
- Pension schemes
- A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy
- A commitment to work life balance through our Agile/flexible working principles
- Family Friendly policy with enhanced benefits
- Learning and Development opportunities
- Internal coaching and mentoring opportunities
- Staff social events
We also offer mentoring and coaching, wellbeing champion, new starter Buddy as part of your probation and opportunities to shadow other departments. The Pioneer Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of background and cultures. We value and respect individuality and engage a culture within our organisation where people can thrive and be themselves. We also make sure employees are valued for their strengths and experiences. Everyone who either applies to or works for the organisation is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
Customer 1st Advisor in Birmingham employer: The Pioneer Group
Contact Detail:
The Pioneer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer 1st Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer 1st Advisor in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond to help customers in the past, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We’re looking for specific skills and experiences that align with the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Customer 1st Advisor role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the info you need about the role and our company!
How to prepare for a job interview at The Pioneer Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills. Think about times you've gone above and beyond for a customer or resolved a tricky situation. Be ready to share specific examples that highlight your passion for delivering excellent service.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and administration. You might get asked how you would handle a difficult customer or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your Flexibility
This role requires a flexible approach, so be prepared to discuss how you've adapted to changing situations in the past. Share examples of when you've had to switch gears quickly or take on new responsibilities to meet team goals.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the company culture. This shows your genuine interest in the role and helps you determine if it’s the right fit for you. Think about what you want to know regarding their customer service philosophy or team dynamics.
