At a Glance
- Tasks: Be the friendly face of our surgery, greeting patients and managing appointments.
- Company: Join a supportive and innovative GP practice in Harrow.
- Benefits: Full training provided, with a focus on team wellbeing and development.
- Other info: Dynamic environment with opportunities for growth in primary care.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: GCSEs in English and Maths; healthcare experience is a plus but not required.
The predicted salary is between 24000 - 36000 £ per year.
Job summary
The Pinner Road Surgery is a friendly, forward-thinking GP practice in Harrow. We are seeking a committed, enthusiastic and IT-confident individual to join our reception team. You will be the first point of contact for our patients, providing professional and courteous support to both patients and staff. Excellent communication and customer service skills are essential. Experience in a healthcare setting is desirable but not essential. Full training will be provided.
Main duties of the job
As a Receptionist, you will be the first point of contact for our patients and visitors. Your responsibilities will include providing administrative support to the clinical and non-clinical teams, coordinating front-desk activities, greeting patients, handling telephone queries, and managing correspondence.
Main Duties of the Job would include:
- Greet and direct patients and visitors
- Book, amend and cancel appointments via EMIS Web
- Manage patient registrations (new, temporary and updates)
- Handle incoming calls and manage the practice email inbox
- Process incoming/outgoing mail and documentation
- Scan, file and input patient-related data into EMIS Web
- Support administrative requests from clinical staff
- Respect and maintain patient confidentiality at all times
About us
The Pinner Road Surgery is a progressive and patient-centred GP practice located in Harrow, Middlesex.
We are proud to deliver high-quality NHS primary care services, combining traditional general practice values with modern digital tools.
Our multidisciplinary team includes experienced GPs, clinical pharmacists, independent prescriber, practice nurses, HCA, social prescribers supported by a skilled administrative and care navigation team. We work collaboratively to provide personalised care, support long-term condition management, and improve access to healthcare through innovative systems and online triage.
We are committed to staff development, clinical excellence, and continuous improvement.
Our inclusive, supportive culture encourages learning and leadership at all levels. As we expand our services and digital capabilities, we welcome applications from individuals who are passionate about delivering exceptional care and want to contribute to a forward-thinking practice that values teamwork, accountability, and patient-first service.
Job description
Job responsibilities
- To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.
- Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.
- To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Pinner Road Surgery
Address
196 Pinner Road
Harrow
Middlesex
HA1 4JS
United Kingdom
Employer's website
https://pinnerroadsurgery.co.uk/ (Opens in a new tab)
Receptionist/Administrator in Harrow employer: The Pinner Road Surgery
The Pinner Road Surgery is an excellent employer that fosters a supportive and innovative work culture, prioritising the wellbeing and development of its staff. Located in Harrow, this forward-thinking GP practice offers comprehensive training for new team members, ensuring that you feel confident and valued as you provide essential support to both patients and colleagues. With a commitment to patient care and a collaborative environment, joining our reception team means being part of a dedicated multidisciplinary group focused on making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Harrow
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like The Pinner Road Surgery.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at The Pinner Road Surgery.
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When you find roles that excite you, especially at places like The Pinner Road Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist/Administrator in Harrow
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at The Pinner Road Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at The Pinner Road Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to The Pinner Road Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at The Pinner Road Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at The Pinner Road Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research The Pinner Road Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
