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- Tasks: Lead reservations operations and enhance guest experiences across luxury Scottish hotels.
- Company: The Monogram Collective, a growing portfolio of unique British boutique hotels.
- Benefits: 30 days holiday, training, employee events, gym access, and discounts.
- Why this job: Join a passionate team shaping the future of luxury hospitality.
- Qualifications: 3+ years in luxury hotel reservations management and strong leadership skills.
- Other info: Enjoy creative freedom and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join the Journey of Luxury Hospitality Excellence. The Monogram Collective showcases a newly crafted collection of unique British stays, each with its own distinct charm. Our growing portfolio of luxury boutique hotels spans England and Scotland, including iconic properties such as The Vineyard, Pine Trees, and Meldrum House. Steeped in heritage and reimagined for the curious modern traveller, our hotels celebrate individuality and the rich spirit of their surroundings, inviting you to feel the story of every place you stay.
We’re seeking an exceptional Reservations Manager to join our Commercial team and elevate the guest journey across our Scottish properties.
Your Role at a Glance: As the Reservations Manager for Scotland, you will oversee the reservations operation across Meldrum House, Pine Trees, and East Haugh House. You will lead the seamless management of booking enquiries from initial contact through to arrival, ensuring exceptional service, maximised occupancy, and strong revenue performance. Working closely with our Sales Director, Revenue Coordinator, and hotel teams, you will drive efficiency, optimise distribution channels, and champion a luxury guest experience at every stage. This is a full-time, permanent role, based at Pine Trees Hotel.
Key Responsibilities:
- Oversee daily reservations operations across all Scottish properties, ensuring all enquiries are handled promptly, accurately, and with personalised luxury service.
- Drive revenue performance by implementing pricing, inventory, and distribution strategies in partnership with the Revenue Management Consultant and Sales Director.
- Maximise conversion, RevPAR, and upselling opportunities across rooms, dining, and spa.
- Lead, coach, and develop the reservations team, including recruitment, onboarding, training, and performance management.
- Maintain expert knowledge of PMS, CRS, and distribution systems (e.g., OTAs, GDS), ensuring data accuracy and strong rate integrity.
- Manage group bookings, special requests, and guest communications while collaborating closely with Front Office, Sales, Marketing, and Operations.
- Provide detailed information on rooms, amenities, rates, and packages, using effective sales techniques to enhance the guest experience.
- Analyse booking trends and market conditions, producing insightful performance reports to support commercial decision-making.
- Conduct regular audits and uphold luxury brand standards across all reservation processes and guest interactions.
- Resolve booking issues or discrepancies professionally, escalating complex matters where necessary and ensuring secure and accurate payment processing.
About You:
You are a confident, highly organised, and commercially minded leader with a passion for luxury hospitality. You thrive in a fast-paced environment, inspire others to deliver excellence, and bring a strategic mindset to driving revenue and guest satisfaction.
Essential Experience & Skills:
- Minimum 3 years’ experience in a Reservations Manager role within a luxury hotel environment, ideally across multi-property operations.
- Strong understanding of revenue management, yield strategy, and distribution channels.
- Proficiency with hotel systems such as HMS PMS, Synxis, Duetto, Seven Rooms, and Journey.
- Exceptional communication and leadership skills, with the ability to build strong internal and external relationships.
- Highly organised and detail-driven, with the ability to manage multiple priorities.
- Passionate about luxury service and crafting memorable guest journeys.
Preferred:
- Experience within a luxury Scottish or UK boutique hotel environment.
- Strong familiarity with OTA and GDS management.
Why Join Us?
At The Monogram Collective, you’ll be part of a passionate team shaping the future of luxury hospitality. We offer a collaborative environment, creative freedom, and the chance to make a lasting impact across a growing portfolio of exceptional properties. You’ll also enjoy:
- 30 days holiday
- Training and development from day one
- Employee events and celebrations
- In-house company interactive communication app
- Access to our state-of-the-art gym and pools
- Healthy meals while working
- External Employee Assistance Programme
- Financial Wellbeing App (Stream)
- ÂŁ200 referral bonus
Following your first 3 months, you’ll also receive:
- Access to our “Treat Yourself Here” wellbeing & discounts platform
- Participation in employee recognition schemes
- Long-service recognition
- Complimentary overnight stay & dinner for two (probation pass & annual anniversary)
- 50% restaurant discount
- Cycle to Work Scheme
- Discounted room rates for you, friends, and family
- Spa treatment and product discounts
- Life Assurance cover
Ready to Make Your Mark? Apply now and bring your leadership, commercial insight, and passion for luxury hospitality to The Monogram Collective.
Reservations Manager in Pitlochry employer: The Pine Trees Hotel Ltd.
Contact Detail:
The Pine Trees Hotel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager in Pitlochry
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend hospitality events, and connect with people on LinkedIn. You never know who might have the inside scoop on a Reservations Manager role at a luxury hotel.
✨Tip Number 2
Show off your expertise! Prepare to discuss your experience with revenue management and distribution strategies in detail during interviews. Bring examples of how you've maximised occupancy and enhanced guest experiences in previous roles.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your passion for luxury service and how you can elevate the guest journey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in joining The Monogram Collective and being part of our exciting journey in luxury hospitality.
We think you need these skills to ace Reservations Manager in Pitlochry
Some tips for your application 🫡
Show Your Passion for Luxury Hospitality: When writing your application, let your love for luxury hospitality shine through! Share specific experiences that highlight your commitment to exceptional service and how you've gone above and beyond to create memorable guest journeys.
Tailor Your Application: Make sure to customise your application for the Reservations Manager role. Highlight relevant experience in managing reservations, revenue strategies, and team leadership. We want to see how your skills align with our vision at The Monogram Collective!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage multiple priorities, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team at The Monogram Collective!
How to prepare for a job interview at The Pine Trees Hotel Ltd.
✨Know Your Properties Inside Out
Before the interview, make sure you research The Monogram Collective's properties thoroughly. Understand their unique selling points, history, and what sets them apart in the luxury market. This knowledge will help you demonstrate your passion for the brand and how you can enhance the guest experience.
✨Showcase Your Revenue Management Skills
Be prepared to discuss your experience with revenue management and distribution strategies. Bring examples of how you've maximised occupancy and revenue in previous roles. Highlight your familiarity with hotel systems like PMS and CRS, as this will show you're ready to hit the ground running.
✨Demonstrate Leadership and Team Development
As a Reservations Manager, you'll be leading a team. Share specific examples of how you've coached and developed team members in the past. Discuss your approach to recruitment and performance management, as well as how you foster a positive team environment that aligns with luxury service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding booking issues or guest complaints. Prepare scenarios where you've successfully resolved conflicts or improved processes. This will showcase your ability to maintain high standards of service under pressure.