Reception Manager in Pitlochry

Why Join Pine Trees Hotel? Experience a warm welcome in the Scottish Highlands. Join us at Pine Trees Hotel and embrace the very best of Scottish culture. Nestled in the heart of Pitlochry, we invite everyone who joins our team to help us create a traditional Coorie lifestyle that reflects the natural beauty and serenity of our surroundings. At Pine Trees, we want our team and our guests to step away from the hustle and bustle and take in the breath-taking scenery within our 10-acre woodland estate.

Main Purpose of Job

You will be responsible for ensuring that the Front Office team provide the highest level of customer care. You will effectively manage the operation of Reception, controlling the allocation of guest bedrooms with emphasis on VIPs and repeat Guests, ensuring that all staff are aware of the day’s availability and any special events/functions.

Main Responsibilities

• To ensure that all staff are briefed on the days’ business, including group movement and daily Meetings and Restaurant Reservations that are taking place in house.
• This role will involve Duty Management shifts.
• Recruitment and selection of the Front Office team, following the Company Recruitment and Selection process.
• To complete float checks twice per shift and ensure discrepancies are reported immediately.
• Ensure all operating costs including wage costs are controlled in line with business levels indicated through weekly forecasting sheets by monitoring Departmental Rotas.
• Ensure that all Front Office Receptionists perform as per the Company Standards and ensuring all check-ins, check-outs and credit standards are consistently met.
• To deal with all guest enquiries; either by telephone, email, letter or in person.

About you

We love to welcome people with different experiences and from different places into our Pine Trees family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

• Essential: Experience as a Front Office Assistant Manager, Reception Manager or Senior Supervisor.
• Can demonstrate advanced Infor knowledge.
• Competent in using Microsoft Outlook - email & calendar, Excel, Word.
• Desirable: Good awareness of Health & Safety in the workplace.
• Can demonstrate an understanding of the Brand Audit and know how to action where necessary.
• Understands budgeting and can explain the Profit and Loss Accounts.
• Competent in monitoring wages within budgetary restriction.

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 35 days holiday.
• Training and development from day one.
• Employee events and celebrations.
• In-house company interactive employee communication APP.
• Entry to our state-of-the-art gym and pools.
• Healthy meals to enjoy while you’re working.
• Access to an external Employee Assistance Programme.
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.
• Following your first successful 3 months, you’ll also receive access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes.
• Long service recognition.
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two.
• 50% discount in our restaurants.
• Cycle to Work Scheme.
• Discounted room rates for employees, friends, and family.
• Spa treatments and product discounts.
• Life Assurance cover.

We look forward to receiving your application for this role and welcoming you into our warm and friendly team and our haven within the Scottish Highlands.