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- Tasks: Support customers and suppliers, manage orders, and ensure smooth sales processes.
- Company: Dynamic company in the electrical components sector with a strong international presence.
- Benefits: Competitive salary, 25 days holiday, health benefits, and fun team events.
- Why this job: Join a passionate team and make a real impact in a growing industry.
- Qualifications: Fluent Italian, excellent communication skills, and previous customer service experience.
- Other info: Hybrid working model and free parking available near Manchester city centre.
The predicted salary is between 26500 - 27000 £ per year.
The Pilot Group is seeking to expand its European Customer Service Team. In this role, you will work alongside Account Managers to grow sales and maintain relationships within the company. As the primary contact for customers and suppliers, you will provide efficient and professional sales support.
Responsibilities include:
- Taking over the sales process from the moment the product has been sold
- Processing orders and completing any administration
- Liaising with different stakeholders including customers, suppliers, vendors, and the internal warehouse
- Ensuring products are received on time and expectations are managed
- General administration for Account Managers, including price lists, quotes, and diary management
Essential Skills:
- Fluent in Italian at a business level
- Excellent communication skills (including telephone skills)
- Organised
- Attention to detail
- Previous Customer Service experience
- Excel / data manipulation skills
Location: Head Office, Manchester (short walk from Manchester Victoria train station)
Benefits:
- 25 days holidays + bank holidays
- Holiday Purchase Scheme
- Life Assurance 4× your salary
- Health Shield – Cash plan, Thrive app, Employee Assistance Program, My GP anytime
- Free parking – first come first serve basis
- Enhanced maternity / paternity pay
- Annual Events including Christmas Party / Team Lunches
Italian Customer Service in Manchester employer: The Pilot Group
Contact Detail:
The Pilot Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian Customer Service in Manchester
✨Tip Number 1
Get to know the company! Research ESL and its values, especially how they connect supply chains. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Italian! Since you'll be dealing with customers and suppliers in Italian, brush up on your language skills. Role-play common customer service scenarios to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the ESL team.
We think you need these skills to ace Italian Customer Service in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Italian Customer Service role. Highlight your relevant experience, especially in customer service and any skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Language Skills: Since fluency in Italian is essential, don’t forget to showcase your language skills prominently. If you have any certifications or experiences that demonstrate your proficiency, include them. We love seeing candidates who can communicate effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. We appreciate a personal touch, so let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at The Pilot Group
✨Know Your Stuff
Before the interview, make sure you understand ESL's business model and how they connect customers with suppliers. Familiarise yourself with their products and services, especially in the electrical components sector. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Language Skills
Since this role requires fluency in Italian, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in Italian, so you can showcase your communication abilities effectively. This will highlight your suitability for the position.
✨Highlight Your Organisational Skills
The job involves a lot of administration and coordination with various stakeholders. Be ready to discuss your previous experiences where you successfully managed multiple tasks or projects. Use specific examples to illustrate how you stay organised and ensure everything runs smoothly.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or growth opportunities within ESL. This not only shows your enthusiasm for the role but also helps you determine if the company is the right fit for you.