At a Glance
- Tasks: Join our European Customer Service Team and support customers in France with their orders.
- Company: Dynamic company focused on connecting electrical component supply chains globally.
- Benefits: Enjoy 25 days holiday, health benefits, and a vibrant work culture.
- Other info: Hybrid working model with a supportive team and great career growth opportunities.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Fluent in French, excellent communication skills, and previous customer service experience.
The predicted salary is between 23400 - 28600 £ per year.
The Pilot Group is seeking a candidate for the European Customer Service Team. The role involves working alongside Account Managers to grow sales and develop relationships within the company. You will be the primary contact for customers and suppliers, providing efficient and professional sales support specifically in France.
Key Responsibilities:
- Manage the sales process from the moment the product has been sold to processing orders and completing administration.
- Liaise with stakeholders including customers, suppliers, vendors, the internal warehouse, and Account Managers to ensure timely product delivery and manage expectations.
- Work with the internal warehouse to ensure orders are booked in and out.
- Handle general administration for Account Managers, including price lists, quotes, and diary management.
The Perfect Candidate – Essential Skills:
- Fluent in French
- Excellent communication skills (including telephone skills)
- Organised with attention to detail
- Previous Customer Service experience
- Excel / data manipulation skills
- Czech / Slovakian would be advantageous
Location: Head Office, Manchester (Short walk from Manchester Victoria train station)
Benefits:
- 25 days holidays + bank holidays
- Holiday Purchase Scheme
- Life Assurance x 4 of your salary
- Health Shield – Cash plan, Thrive app, Employee Assistance Program, My GP anytime
- Location close to Manchester City Centre
- Free parking – first come first serve basis
- Enhanced maternity / paternity pay
- Annual Events including Christmas Party / Team Lunches
French Customer Service in Manchester employer: The Pilot Group
The Pilot Group is an exceptional employer located in the heart of Manchester, offering a vibrant work culture that prioritises employee well-being and growth. With competitive salaries, generous holiday allowances, and a hybrid working model, employees enjoy a balanced work-life experience while being part of a dynamic team that values innovation and collaboration. The company fosters long-term relationships with customers and suppliers, providing ample opportunities for professional development in a supportive environment led by experienced female entrepreneurs.
StudySmarter Expert Advice🤫
We think this is how you could land French Customer Service in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ESL and their approach to customer service. Understanding their values and how they operate will help you connect better during the conversation.
✨Tip Number 2
Practice your French! Since this role is all about communicating with French customers, brush up on your language skills. Try role-playing common customer service scenarios in French to build your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage tasks and prioritise work. Use examples from past experiences to demonstrate your attention to detail and ability to juggle multiple responsibilities.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace French Customer Service in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the French Customer Service role. Highlight any relevant experience, especially in customer service and communication skills. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about working with ESL. Let us know how your skills align with our mission of connecting customers and suppliers.
Show Off Your Language Skills:Since this role involves working with French customers, make sure to showcase your French language skills prominently. Whether it's in your CV or cover letter, we want to see how you can communicate effectively with our clients!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at The Pilot Group
✨Brush Up on Your French
Since this role is all about providing customer service in French, make sure you're comfortable speaking and writing in the language. Practise common phrases and responses you might use during the interview to show your fluency and confidence.
✨Know the Company Inside Out
Do your homework on ESL and The Pilot Group. Understand their mission, values, and how they operate within the electrical components industry. This will help you tailor your answers and demonstrate your genuine interest in the company.
✨Showcase Your Organisational Skills
The job requires a lot of organisation and attention to detail. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This will highlight your ability to handle the responsibilities of the role.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in this role. Be ready to discuss how you would handle difficult situations or complaints, as this will show your problem-solving skills and customer-centric approach.
