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For Companies At a Glance
- Tasks: Join our European Customer Service Team to support sales and build relationships.
- Company: Dynamic company in Manchester, leading the way in electrical components.
- Benefits: Enjoy 25 days holiday, health plans, and free parking near the city centre.
- Why this job: Be the key contact for customers and suppliers, making a real impact.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Hybrid working model with a vibrant team culture and growth opportunities.
The predicted salary is between 20800 - 36400 £ per year.
Overview
The Pilot Group - European Customer Service
£26,000
Central Manchester (10 minutes walk from Victoria with free parking)
Hybrid working – 3 office days
ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. We operate globally offering fast deliveries and making things easy both for our customers and our suppliers, developing long-term relationships with them.
ESL is headquartered in Manchester and operates with a strong international presence. It was founded by two female entrepreneurs 19 years ago (both are still in the business), and the company has 75 amazing people with brilliant skills.
The Role
European Customer Service: The role will be working in our European Customer Service Team alongside Account Managers to grow sales and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers. You will be taking over the sales process from the moment the product has been sold to process orders and complete any administration. You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management.
Responsibilities
- Take over the sales process from order to administration completion.
- Coordinate with customers, suppliers, vendors, the internal warehouse and Account Managers to ensure on-time delivery and managed expectations.
- Work with the internal warehouse to book orders in and out.
- Provide general administration for Account Managers including price lists, quotes and diary management.
The Perfect Candidate – Essential Skills
- Excellent communication skills (including telephone skills)
- Organised
- Attention to detail
- Previous Customer Service experience
- Excel / data manipulation skills
- Czech / Slovakian would be advantageous
Location
Head Office, Manchester (Short walk from Manchester Victoria train station)
Commutable from Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow
Benefits
- 25 days holidays + bank holidays
- Holiday Purchase Scheme
- Life Assurance x 4 of your salary
- Health Shield – Cash plan, Thrive app, Employee Assistance Program, My GP anytime.
- Metro Money
- Location close to Manchester City Centre
- Free parking – first come first serve basis
- Enhanced maternity / paternity pay
- Annual events including Christmas Party / Team Lunches
European Customer Service in Manchester employer: The Pilot Group
Contact Detail:
The Pilot Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land European Customer Service in Manchester
✨Tip Number 1
Get to know the company! Research ESL and its values, especially how they connect supply chains. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the primary contact for customers and suppliers, make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen those telephone skills.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated with different stakeholders. This will demonstrate your ability to handle the sales process smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the ESL family. Don’t miss out on this opportunity!
We think you need these skills to ace European Customer Service in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure to highlight your experience in customer service. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Be Organised and Detail-Oriented: We love candidates who are organised and pay attention to detail. When writing your application, mention specific examples of how you've managed tasks or projects efficiently in the past.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the skills and experiences that match the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Pilot Group
✨Know Your Stuff
Before the interview, make sure you understand ESL's business model and how they connect customers with suppliers. Familiarise yourself with the electrical components industry and be ready to discuss how your previous customer service experience can contribute to their goals.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or colleagues in the past, especially in challenging situations.
✨Be Organised and Detail-Oriented
Bring a notepad or digital device to jot down important points during the interview. Highlight your organisational skills by discussing how you manage multiple tasks, like coordinating with different stakeholders and handling administration for Account Managers.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the European Customer Service role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
