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- Tasks: Lead a dynamic customer service team and ensure smooth operations.
- Company: Join ESL, a forward-thinking company shaping the electric future.
- Benefits: Enjoy hybrid working, free parking, and a supportive team environment.
- Other info: Great opportunity for career growth in a global company.
- Why this job: Make a real impact by fostering team engagement and driving success.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Pilot Group - Customer Service (Internal) Central Manchester (10 minutes walk from Victoria with free parking) Hybrid working - 3 office days.
ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. We operate globally offering fast deliveries and making things easy both for our customers and our suppliers, developing long-term relationships with them. ESL is headquartered in Manchester and operates with a strong international presence.
Key Responsibilities- Conduct regular 1:1s focused on check-ins, support, and general development conversations.
- Support team engagement and maintain a positive team environment.
- Escalate any performance concerns or wellbeing issues to the Customer Service Manager.
- Act as a key point of contact for the Customer Service team for day-to-day support.
- Support the coordination of daily workloads alongside Senior Customer Service Representatives.
- Ensure clear communication across the team and with wider departments.
- Follow up on outstanding actions, queries, and escalations.
- Support onboarding of new starters, ensuring training plans are followed.
- Assist in maintaining training documentation and process guides.
- Work with Senior Customer Service Representatives to ensure consistency in knowledge sharing.
- Ensure key processes and updates are clearly documented.
- Support adherence to SOPs and highlight any gaps or inconsistencies.
- Assist with basic reporting and tracking of team activity where required.
- Conduct return-to-work conversations.
- Support coordination of cover plans for absences.
- Ensure absence information is communicated appropriately.
- Maintain clear communication with the Customer Service Manager on team updates and issues.
- 1:1s and team engagement
- Communication across the team and wider business
- Training coordination for new starters
- Follow-ups and accountability
- Documentation and process consistency
- Return-to-work conversations and absence coordination
- Disciplinary processes
- Formal performance management including PIPs
- Annual performance reviews with full ownership
- KPI setting on an annual basis
- Pay reviews and salary discussions
- Final hiring decisions
Customer Service Supervisor (Internal) in Manchester employer: The Pilot Group
Contact Detail:
The Pilot Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor (Internal) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at ESL through LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding ESL's mission and values. Show us how your experience aligns with our focus on customer service and team engagement. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your communication skills! As a Customer Service Supervisor, clear communication is key. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the ESL team.
We think you need these skills to ace Customer Service Supervisor (Internal) in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've made a positive impact in previous roles, as this will help us understand your approach and commitment to the team.
Tailor Your Application: Make sure to customise your application to fit the Customer Service Supervisor role. Highlight relevant experiences and skills that align with the key responsibilities mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. Remember, we want to see your strengths without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end, making the process smoother for everyone involved.
How to prepare for a job interview at The Pilot Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Service Supervisor. Familiarise yourself with ESL's operations and how they connect supply chains in the electrical components sector. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully conducted 1:1s or supported team engagement in previous roles. Highlight your ability to maintain a positive team environment and how you've handled performance concerns or wellbeing issues. This will illustrate your capability to lead and support a team effectively.
✨Communication is Key
Since clear communication is crucial for this role, think of instances where you've successfully communicated across teams or departments. Be ready to discuss how you ensure everyone is on the same page and how you handle follow-ups on outstanding actions or queries.
✨Be Ready to Discuss Training and Documentation
As part of the role involves onboarding new starters and maintaining training documentation, prepare to talk about your experience in these areas. Share how you've contributed to training plans and ensured consistency in knowledge sharing among team members.