At a Glance
- Tasks: Support customers and suppliers, manage orders, and ensure smooth sales processes.
- Company: Join a dynamic team at a forward-thinking electrical components company.
- Benefits: Gain valuable experience in customer service and work in a supportive environment.
- Other info: Located in Manchester with great transport links and opportunities for growth.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Strong communication skills, attention to detail, and previous customer service experience.
The predicted salary is between 28800 - 43200 £ per year.
The Pilot Group -Customer Service
- £27,828 (+monthly bonus) DOE
- Central Manchester (10minutes walk from Victoria with free parking)
- Hybrid working - 3office days (mixture of 8:30am - 5:30, 9am - 6pm and 11am -8pm shifts)
ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently.
The company joins supply chains together in a simple and easy-to-deliver way. We operate globally offering fast deliveries and making things easy both for our customers and our suppliers, developing long-term relationships with them.
ESL is headquartered in Manchester and operates with a strong international presence. It was founded by two female entrepreneurs 19 years ago (both are still in the business), and the company has 75 amazing people with brilliant skills.
The Role - Customer Service
The role will be working in our Customer Service Team alongside Account Managers to grow the sales, and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers.
Specifically, you will be taking over the sales process from the moment the product has been sold to process orders and complete any administration.
You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management.
Essential Skills Customer Service
- Excellent communication skills (including telephone skills)
- Organised
- Attention to detail
- Previous Customer Service experience
- Excel / data manipulation skills
Location (Customer Service): Head Office, Manchester (Short walk from Manchester Victoria train station)
Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow
Benefits
- 25 days holidays + bank holidays
- Holiday Purchase Scheme
- Life Assurance x 4 of your salary
- Health Shield – Cash plan, Thrive app, Employee Assistance Program, My GP anytime.
- Metro Money
- Location close to Manchester City Centre
- Free parking – first come first serve basis
- Enhanced maternity / paternity pay
- Annual Events including Christmas Party / Team Lunches
Recruitment Agencies;
The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV ‘sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.
Customer Service in Manchester employer: The Pilot Group
The Pilot Group is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation within the Customer Service team. With a strong commitment to employee growth, the company provides ample opportunities for professional development while maintaining a supportive environment that values diversity and inclusion. Located in the heart of Manchester, just a short walk from Victoria train station, employees enjoy easy access to the city’s amenities, making it an ideal place to build a rewarding career in a forward-thinking industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Manchester
✨Tip Number 1
Get to know the company! Research ESL and its mission to connect the demand and supply of electrical components. Understanding their values and operations will help you tailor your conversations during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the primary contact for customers and suppliers, being articulate and confident on the phone is key. Try role-playing with a friend or family member to sharpen those skills.
✨Tip Number 3
Show off your organisational skills! In customer service, being organised is crucial. Prepare examples of how you've managed multiple tasks or projects in the past to demonstrate your ability to handle the role's demands.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. It shows you're genuinely interested in joining our team at ESL. Plus, it makes it easier for us to find your application!
We think you need these skills to ace Customer Service in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Service role. Highlight your communication skills and any previous experience in customer service. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can help ESL grow. Keep it friendly and professional, just like we do!
Show Off Your Organisational Skills:Since the role involves a lot of coordination, make sure to mention any experiences that showcase your organisational abilities. We love candidates who can juggle multiple tasks with ease!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Can't wait to see your application!
How to prepare for a job interview at The Pilot Group
✨Know Your Stuff
Before the interview, make sure you understand ESL's mission and how they connect customers with electrical components. Familiarise yourself with their services and think about how your skills can contribute to their customer service team.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries in the past, showcasing your ability to maintain professionalism under pressure.
✨Be Organised
Demonstrate your organisational skills by preparing a list of questions to ask during the interview. This shows you're proactive and genuinely interested in the role. Also, bring any necessary documents neatly arranged to reflect your attention to detail.
✨Highlight Teamwork
ESL values collaboration, so be ready to discuss how you've worked effectively within a team. Share specific instances where you supported colleagues or contributed to a project, emphasising your ability to build relationships with both customers and suppliers.
