The Pilot Group is seeking a Customer Care Supervisor for a 9‑month FTC in Manchester. The role focuses on leading a Customer Service team during maternity cover, with emphasis on day‑to‑day people management, communication, and maintaining a high‑performing environment.
You will drive employee engagement, performance management and development to ensure stability and growth across the team, while coordinating with other departments and managing customer escalations as needed.
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Customer Care Team Lead - 9 Month FTC (Hybrid, EU) employer: The Pilot Group
The Pilot Group is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Central Manchester. With hybrid working options, competitive salary, and opportunities for professional growth, employees are empowered to thrive both personally and professionally while contributing to meaningful projects in purchasing and supply chain management.
