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- Tasks: Join us as a Duty Manager, overseeing hotel operations and delivering exceptional guest experiences.
- Company: THE PIG - in the wall is a charming hotel nestled in Southampton's historic medieval walls.
- Benefits: Enjoy perks like discounts, complimentary stays, and 28 days holiday that increases with service.
- Why this job: Be part of a close-knit team in a unique setting, perfect for hospitality enthusiasts.
- Qualifications: Experience in food & beverage and guest relations is preferred; training provided for all roles.
- Other info: Casual hours available, especially during peak seasons; ideal for students seeking flexible work.
About the role
Location: THE PIG in the wall, Southampton.
Pay: £12.35 per hour.
Hours: 0-hour casual contract
Start Date: April 2025
We are currently looking for a Duty Manager to join our team and support the overall hotel operation at our smallest property within our group, THE PIG - in the wall. With just 12 bedrooms, THE PIG-in the wall is tucked away in the old medieval walls of the historic city of Southampton. We are all about relaxed deli-dining, open every day, our deli-bar menu changes daily and our ingredients are sourced from the kitchen garden at our hotel, THE PIG, Brockenhurst, and from our local suppliers.
A Duty Manager's role at THE PIG - in the wall is very different to a Duty Manager role within a larger hotel. We have more than one Duty Manager working at THE PIG - in the wall, who report into the Hotel Manager providing effective communication and organisation across all departments within the hotel whilst on their shift.
Responsibilities include but are not limited to:
- Deliver an organised service within the deli-bar, taking orders, serving guests and walk-in visitors.
- Ensuring all areas of the hotel are kept clean and tidy, working closely with our Room Attendants to guarantee all rooms and public areas are presentable.
- Support our housekeeping team as/when required.
- Check in/out hotel guests, carry luggage and answer the hotel's incoming calls as/when required.
- Provide a knowledgeable service, maintaining a strong understanding of our menus, including dietary requirements.
- Work well in a close-knit team, providing suggestions and support to enhance revenue and guest experience.
- Understand all health and safety compliance, including fire prevention and have a confident approach towards the safeguarding of the hotel. Training will be provided.
To complement our current team structure, we are seeking someone who is a 'Hospitality All-rounder' seeking casual hours, especially during the spring/summer peak season. The ideal applicant would be experienced in food & beverage, rooms and guest relations within small to mid-sized outlets. Previous experience with hotel reservation systems such as OPERA is beneficial, along with any formal qualifications in hospitality or food & beverage such as WSET in wines.
We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your hard work you can expect something a little different:
- Numerous retail discounts via our Perkbox Scheme
- Discounted room rates and complimentary staff stays across our group.
- 35% off food, beverage, and spa treatments across our group
- 28 days holiday rising by 1 day each year for the first 5 years
- On-site parking and meals on duty.
To view our full range of perks, visit our 'What we can do for you' section on our careers webpage. Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.
Duty Manager employer: THE PIG
Contact Detail:
THE PIG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the unique aspects of THE PIG - in the wall. Understanding the hotel's focus on relaxed deli-dining and local sourcing will help you connect with the team and demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Highlight your experience in small to mid-sized hospitality settings. Since this role requires a 'Hospitality All-rounder', showcasing your versatility in food & beverage, guest relations, and housekeeping will make you stand out as a candidate.
✨Tip Number 3
Prepare to discuss your knowledge of health and safety compliance. Being able to confidently talk about fire prevention and safeguarding measures will show that you're ready to take on the responsibilities of the Duty Manager role.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights from those who have worked at THE PIG - in the wall can provide you with valuable information about the team culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements of the Duty Manager position. Tailor your application to highlight relevant experience in food & beverage, guest relations, and hotel operations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality, particularly in small to mid-sized outlets. Highlight any relevant qualifications, such as WSET certifications, and include specific examples of your achievements in similar roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for THE PIG - in the wall, focusing on your ability to work in a close-knit team and your understanding of health and safety compliance.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at THE PIG
✨Know the Venue
Familiarise yourself with THE PIG - in the wall's unique atmosphere and offerings. Understanding the deli-dining concept and the local sourcing of ingredients will show your genuine interest in the role and the establishment.
✨Highlight Your Versatility
As a Duty Manager, you'll need to wear many hats. Be prepared to discuss your experience in food & beverage, guest relations, and housekeeping. Share specific examples of how you've successfully managed multiple responsibilities in previous roles.
✨Demonstrate Team Spirit
This role requires working closely with a small team. Be ready to talk about your teamwork experiences and how you contribute to a positive work environment. Mention any instances where you supported colleagues or improved team dynamics.
✨Showcase Your Knowledge
Brush up on your knowledge of health and safety compliance, especially fire prevention. Being able to confidently discuss these topics will demonstrate your readiness to ensure guest safety and uphold hotel standards.
