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- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring they have a fantastic experience.
- Company: Join THE PIG, a vibrant hotel known for its warm hospitality and unique atmosphere.
- Benefits: Enjoy free stays, discounts, meals on duty, and access to health services.
- Why this job: Make guests smile while working in a fun, inclusive environment with great career development opportunities.
- Qualifications: No prior experience needed; just bring your passion for customer service and a positive attitude.
- Other info: Flexible hours available, with full training provided to help you succeed.
The predicted salary is between 24000 - 36000 £ per year.
Job Type: Full Time / Part Time - Over 3 to 5 days per week available
Location: THE PIG - at Harlyn Bay, Padstow, Cornwall.
We are currently looking for a customer focused Receptionist to join our front of house team. The front desk at THE PIG is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.
As Receptionist you will be a first point of contact for our hotel guests. We are looking for someone who loves to make guests smile every day and has high standards of service and great attention to detail. Communication is key, as you will be required to answer incoming calls, respond to emails, and maintain constant channels of communication with all departments in the hotel.
Experience within a similar role and knowledge of Opera Fidelio is beneficial but not essential as full training will be provided.
We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your hard work you can expect something a little different:
- Staff stays - free B&B.
- 35% discount on food, beverages & treatments.
- Meals on duty.
- Annual holiday increase (up to 33 days).
- Take home goods - cost price.
- Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services.
- A range of learning & development courses.
- Anniversary vouchers - dinner with wine for 2.
Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.
Receptionist - Harlyn Bay, Padstow employer: THE PIG Hotels (Home Grown Hotels)
Contact Detail:
THE PIG Hotels (Home Grown Hotels) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Harlyn Bay, Padstow
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing about THE PIG's unique features and services will help you engage with guests more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for guests, so being able to convey information clearly and warmly is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your customer service experience. Even if you haven't worked in a hotel before, highlight any roles where you've provided excellent service. Think of specific examples that demonstrate your ability to make people smile.
✨Tip Number 4
Be prepared to discuss teamwork. Since you'll be communicating with various departments, share examples of how you've successfully collaborated with others in past roles to ensure smooth operations.
We think you need these skills to ace Receptionist - Harlyn Bay, Padstow
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to create positive first impressions. Mention specific experiences where you have excelled in similar roles or demonstrated excellent communication skills.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. If you have used Opera Fidelio or similar systems, make sure to mention this as it could give you an edge.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at THE PIG Hotels (Home Grown Hotels)
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to make guests feel welcome is crucial. Prepare examples of how you've provided excellent customer service in the past, and be ready to discuss how you would handle various guest scenarios.
✨Demonstrate Attention to Detail
The role requires high standards and great attention to detail. During the interview, highlight instances where your meticulous nature has positively impacted your work, whether in previous jobs or personal projects.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice speaking clearly and confidently. You might be asked to role-play a scenario, so be prepared to demonstrate your ability to communicate effectively with guests and team members.
✨Research THE PIG and Its Values
Familiarise yourself with THE PIG's ethos and values. Understanding their commitment to customer service and employee well-being will help you align your answers with what they are looking for in a candidate.
