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- Tasks: Lead daily operations, ensuring security, maintenance, and customer service at The Piece Hall.
- Company: The Piece Hall is a world-class visitor destination in Halifax, known for its vibrant atmosphere.
- Benefits: Enjoy flexible shift patterns, hands-on experience, and the chance to work in a historic venue.
- Why this job: Join a dynamic team, enhance your leadership skills, and make a real impact on visitor experiences.
- Qualifications: No specific qualifications required; just bring your enthusiasm and a willingness to learn.
- Other info: Shifts include evenings and weekends, perfect for students looking for flexible work.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Reporting to and working closely with the Operations Manager, the Duty Managers will be responsible for the smooth running of the daily operations of The Piece Hall. Duty Managers will ensure that The Piece Hall building and facilities deliver all the expectations of a World Class visitor destination. This takes the form of conducting effective security, compliance, maintenance and cleaning processes, whilst delivering excellent customer service to The Piece Hall’s tenants and visitors.
The Duty Managers’ work will be shift based, and whilst on duty they will confidently lead the cleaning, security and maintenance arrangements across the site. The role will also be practical and hands-on, and tidying, cleaning and maintenance will be an essential part of the Duty Managers’ daily activities. They will also act as “eyes and ears” for the Piece Hall Trust, regularly taking overall operational responsibility for the building and its activities.
To apply for this post please send a CV and a covering letter outlining your experience and suitability for the role to hr@thepiecehall.co.uk. Please note that applications or enquiries via any other method will not be accepted.
DETAILS
Location:
The Piece Hall, Halifax
Hours:
37 hours per week (including evenings and weekends)
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Duty Manager employer: The Piece Hall
Contact Detail:
The Piece Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with The Piece Hall's history and its significance as a visitor destination. Understanding its unique features and the expectations of visitors will help you demonstrate your passion for the role during any discussions.
✨Tip Number 2
Highlight your experience in managing operations, especially in environments that require hands-on leadership. Be prepared to share specific examples of how you've successfully led teams in maintaining high standards of cleanliness and security.
✨Tip Number 3
Showcase your customer service skills by preparing anecdotes that illustrate your ability to handle challenging situations with visitors. This will demonstrate your commitment to providing an excellent experience for everyone at The Piece Hall.
✨Tip Number 4
Network with current or former employees of The Piece Hall if possible. Gaining insights into the company culture and operational challenges can give you an edge in understanding what they value in a Duty Manager.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Duty Manager. Highlight your relevant experience in your application.
Craft a Tailored CV: Ensure your CV is tailored to the role. Emphasise your experience in operations management, customer service, and any hands-on maintenance or cleaning roles you've held.
Write a Compelling Cover Letter: In your cover letter, clearly outline your suitability for the role. Mention specific examples of how you've successfully managed operations or led teams in previous positions.
Follow Application Instructions: Make sure to send your application to the specified email address (hr@thepiecehall.co.uk) and avoid using any other method. Double-check that all documents are attached before sending.
How to prepare for a job interview at The Piece Hall
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading teams in various operations. Be prepared to discuss your previous leadership experiences and how you effectively managed teams in high-pressure situations.
✨Demonstrate Customer Service Excellence
This role requires delivering top-notch customer service. Share specific examples of how you've gone above and beyond for customers in past roles, highlighting your problem-solving skills.
✨Understand the Importance of Compliance
Familiarise yourself with compliance and safety regulations relevant to the role. Be ready to discuss how you ensure adherence to these standards in your previous positions.
✨Be Hands-On and Practical
Since the role involves practical tasks like cleaning and maintenance, express your willingness to get involved in these activities. Share any relevant experience that showcases your hands-on approach.