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- Tasks: Lead a team of counsellors providing emotional support to patients and families.
- Company: Phyllis Tuckwell, a compassionate hospice with a focus on patient care.
- Benefits: Six weeks paid holiday, NHS pension, health cash plan, and career development opportunities.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while leading a supportive team.
- Qualifications: Diploma in Counselling and experience in team leadership required.
The predicted salary is between 37048 - 37048 £ per year.
Job Summary
Salary: £37,048 per annum (WTE £46,310 per annum based on 37.5 hours a week)
Hours: 30 hours per week, worked Monday – Thursday
Location: Farnham, Surrey (cross site working across Farnham and Guildford)
About You
- A qualification in Counselling to at least a diploma level
- Experience of leading or coordinating a team of counsellors (essential)
- A certificate in Counselling Supervision CPCAB Level 6 (desirable, not essential)
- Experience in end of life and grief issues
- Experience of working with adults and some knowledge or experience of working with children and young people
- Experience in working with volunteers
- Excellent communication and interpersonal skills
- A good understanding of safeguarding protocols and procedures
- The ability to coordinate workload and support colleagues in day-to-day practice
- Flexibility to work across both the Farnham and Guildford sites, with occasional community work
- Experience of working collaboratively within a multidisciplinary team, including clinical psychology input where appropriate
Responsibilities
The role focuses on providing emotional and psychological support to patients and carers under the care of the hospice, as a core component of palliative care. A key aspect of this role is leading and supporting a team of counsellors, ensuring a cohesive, effective, and responsive service. The successful candidate will be confident in coordinating workload, offering day-to-day guidance, and supporting the professional development and wellbeing of colleagues. The Lead Counsellor will be expected to bring strong leadership experience, including the ability to manage team dynamics, provide informal support and guidance, and contribute to service improvement and the ongoing development of psychological support within a multidisciplinary team, working alongside the clinical psychologist and other professionals. While involvement in supervision is part of the role, a formal supervision qualification is desirable but not essential, as additional supervision support is available within the service. Experience of, or a good understanding of, working with children and young people is also important, given the needs of the service.
Benefits
- Six weeks paid holiday plus public holidays (pro-rated for part time staff)
- Continuation of NHS Pension or Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
- Health Cash Plan Scheme
- Employee Assistance Programme
- Access to learning and professional development opportunities (we have an on-site education team)
- A Great Place to Work
- Equal Opportunities employer
- Flexible hours and flexible working
- Supportive colleagues
- Clinical supervision and support
- 97% of our staff are proud to work for Phyllis Tuckwell
Equal Opportunities
We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
Lead Counsellor (Patient and Family Support Team) in Surrey employer: The Phyllis Tuckwell Hospice
Contact Detail:
The Phyllis Tuckwell Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Counsellor (Patient and Family Support Team) in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the counselling field, especially those who might know about openings at Phyllis Tuckwell. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and emotional support. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience with end-of-life care and working with diverse age groups during interviews. Use specific examples to highlight your skills and how they align with the role of Lead Counsellor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates there.
We think you need these skills to ace Lead Counsellor (Patient and Family Support Team) in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in counselling and team leadership. We want to see how your skills align with the role of Lead Counsellor, so don’t hold back on showcasing your strengths!
Showcase Your Experience: When detailing your past roles, focus on your experience with end-of-life care and working with diverse age groups. We’re looking for someone who understands the nuances of emotional support, so share specific examples that demonstrate your expertise.
Communicate Clearly: Your written application should reflect your excellent communication skills. Keep it clear and concise, and make sure to proofread for any typos or errors. We appreciate attention to detail, as it shows your commitment to professionalism.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at The Phyllis Tuckwell Hospice
✨Know Your Stuff
Make sure you brush up on your counselling qualifications and experience, especially in leading teams. Be ready to discuss specific examples of how you've supported colleagues and managed team dynamics in previous roles.
✨Show Your Compassion
This role is all about providing emotional support, so be prepared to demonstrate your understanding of end-of-life issues and your approach to working with patients and families. Share stories that highlight your empathy and communication skills.
✨Team Player Vibes
Since collaboration is key, think of instances where you've worked within a multidisciplinary team. Highlight how you’ve contributed to service improvement and supported the professional development of your peers.
✨Flexibility is Key
With the role requiring work across different sites, show your willingness to adapt. Discuss any past experiences where you've had to be flexible in your work environment or schedule, and how you managed that effectively.