At a Glance
- Tasks: Manage a vibrant shop, take in donations, and provide top-notch customer service.
- Company: Join Phyllis Tuckwell, a compassionate charity making a real difference in the community.
- Benefits: Enjoy flexible hours, a pension plan, and opportunities for skill development.
- Other info: 97% of staff are proud to work here; join a supportive and inclusive environment.
- Why this job: Be part of a dedicated team that supports patients and their families during crucial times.
- Qualifications: Retail or charity experience, strong customer service skills, and ability to manage a small team.
The predicted salary is between 10844 - 10844 £ per year.
Hours: 16 hours per week, including alternate Saturdays
Salary: £10,844 per annum (WTE £27,110 based on 40 hours)
Are you looking for a job where you can make a real difference? Phyllis Tuckwell’s shops are run by a wonderful and dedicated team of staff and volunteers. An exciting new opportunity has arisen to recruit a 2 day per week Assistant Manager for our well-established, High-Street shop in Guildford, selling Furniture, Collectables and Artwork. The role entails taking in donations, managing stock levels, merchandising the shop and researching items for pricing. Top customer service is at the forefront of our shops.
About You
- Previous experience within a retail or charity environment managing staff and volunteers.
- Ability to work within a small team, including volunteers.
- A high level of customer service.
- Experience of cash handling.
- Responsibility for being a Key Holder.
- Knowledge of health and safety regulations and manual handling procedures.
- Commercial awareness and understanding market trends.
- Ideally, knowledge of Gift Aid processes and compliance.
- Ability to take in and move heavy Furniture donations.
For a full list of essential requirements, please refer to the job description and person specification document for each role.
About Us
We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire. Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring ‘every day is precious’ for our patients.
The impact of our services on the lives of our patients and their families can be read about here: Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
We Offer:
- Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
- Employee Assistance Programme
- Blue Light Discount Card
- Skill Development and Training
- Internal Mobility and Career Progression
- Upskilling
- Diverse Training Courses
- A Great Place to Work
- Flexible hours and flexible working
- Supportive colleagues
97% of our staff are proud to work for Phyllis Tuckwell*
*Phyllis Tuckwell Birdsong Hospice staff survey 2023
Closing date for receipt of applications: Sunday 16th August 2026. Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.
Assistant Manager – Guildford High Street employer: The Phyllis Tuckwell Hospice
The Phyllis Tuckwell Hospice is an exceptional employer, offering a nurturing and collaborative work culture where compassionate care is at the forefront. With flexible working hours and a strong emphasis on professional development, employees are empowered to grow in their roles while making a meaningful difference in the lives of patients and their families in the Farnham community.
Contact Details:
The Phyllis Tuckwell Hospice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager – Guildford High Street
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including The Phyllis Tuckwell Hospice, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Assistant Manager – Guildford High Street
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like The Phyllis Tuckwell Hospice that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at The Phyllis Tuckwell Hospice will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about The Phyllis Tuckwell Hospice and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at The Phyllis Tuckwell Hospice
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at The Phyllis Tuckwell Hospice, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at The Phyllis Tuckwell Hospice!
