At a Glance
- Tasks: Manage a vibrant shop, take in donations, and provide top-notch customer service.
- Company: Join Phyllis Tuckwell, a compassionate charity making a real difference in the community.
- Benefits: Enjoy flexible hours, a pension plan, and opportunities for skill development.
- Other info: 97% of staff are proud to work here; join a supportive and inclusive environment.
- Why this job: Be part of a dedicated team that supports patients and their families during crucial times.
- Qualifications: Retail or charity experience, strong customer service skills, and ability to manage a small team.
The predicted salary is between 10844 - 10844 £ per year.
Hours: 16 hours per week, including alternate Saturdays
Salary: £10,844 per annum (WTE £27,110 based on 40 hours)
Are you looking for a job where you can make a real difference? Phyllis Tuckwell’s shops are run by a wonderful and dedicated team of staff and volunteers. An exciting new opportunity has arisen to recruit a 2 day per week Assistant Manager for our well-established, High-Street shop in Guildford, selling Furniture, Collectables and Artwork. The role entails taking in donations, managing stock levels, merchandising the shop and researching items for pricing. Top customer service is at the forefront of our shops.
About You
- Previous experience within a retail or charity environment managing staff and volunteers.
- Ability to work within a small team, including volunteers.
- A high level of customer service.
- Experience of cash handling.
- Responsibility for being a Key Holder.
- Knowledge of health and safety regulations and manual handling procedures.
- Commercial awareness and understanding market trends.
- Ideally, knowledge of Gift Aid processes and compliance.
- Ability to take in and move heavy Furniture donations.
For a full list of essential requirements, please refer to the job description and person specification document for each role.
About Us
We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire. Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring ‘every day is precious’ for our patients.
The impact of our services on the lives of our patients and their families can be read about here: Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
We Offer:
- Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
- Employee Assistance Programme
- Blue Light Discount Card
- Skill Development and Training
- Internal Mobility and Career Progression
- Upskilling
- Diverse Training Courses
- A Great Place to Work
- Flexible hours and flexible working
- Supportive colleagues
97% of our staff are proud to work for Phyllis Tuckwell*
*Phyllis Tuckwell Birdsong Hospice staff survey 2023
Closing date for receipt of applications: Sunday 16th August 2026. Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.
Assistant Manager – Guildford High Street employer: The Phyllis Tuckwell Hospice
The Phyllis Tuckwell Hospice is an exceptional employer, offering a nurturing and collaborative work culture where compassionate care is at the forefront. With flexible working hours and a strong emphasis on professional development, employees are empowered to grow in their roles while making a meaningful difference in the lives of patients and their families in the Farnham community.
Contact Details:
The Phyllis Tuckwell Hospice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager – Guildford High Street
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Phyllis Tuckwell Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Phyllis Tuckwell Hospice!
We think you need these skills to ace Assistant Manager – Guildford High Street
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Phyllis Tuckwell Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Phyllis Tuckwell Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Phyllis Tuckwell Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Phyllis Tuckwell Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
