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- Tasks: Assist in managing a busy charity shop and provide exceptional customer service.
- Company: Phyllis Tuckwell, a compassionate charity providing vital care services.
- Benefits: Six weeks paid holiday, pension plan, health cash plan, and career development opportunities.
- Why this job: Make a real difference in the community while gaining valuable retail experience.
- Qualifications: Experience in management or customer service; passion for helping others.
- Other info: Join a supportive team where 97% of staff are proud to work.
The predicted salary is between 20763 - 25953 £ per year.
Location: Frimley, Surrey
Salary: £20,763 per annum (£25,953 WTE based on 40 hours a week)
Application Deadline: Friday, November 14, 2025
Hours: 32 hours per week – worked across 4 out of 6 days, including every other Saturday
Are you looking for a job where you can make a real difference? Phyllis Tuckwell’s shops are run by a wonderful and dedicated team of staff and volunteers. An opportunity has arisen to recruit an experienced Assistant Shop Manager to help run our highly successful and extremely busy charity shop in Frimley.
About You
- Have previous experience in managing or supervising
- Have the required skills to ensure that the shop runs smoothly
- Have exceptional customer service and be inspired to support our patients and their loved ones
- Have excellent interpersonal and communication skills with previous customer service experience
- Have the capability to work independently and as part of a busy team
- Have previous experience within a charity or fashion-based organisation would be an advantage, but full training will be provided
- Have the knowledge of visual merchandising or shop displays
- Have some commercial awareness and a desire to drive business forward within their shop
- Have the ability to be able to lift, sort and move donated items, including some items of furniture
- Be able and willing to lone work, when required
This is a physically demanding role involving the lifting, sorting, and moving of donated items, including some items of furniture.
About Us
We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire. Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring ‘every day is precious’ for our patients.
We Offer
- Excellent Benefits
- Six weeks paid holiday plus public holidays
- Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
- Health Cash Plan Scheme
- Employee Assistance Programme
- Staff Benefit Scheme
- Blue Light Discount Card
- Excellent Career Development
- Skill Development and Training
- Internal Mobility and Career Progression
- Upskilling
- Apprenticeships
- Diverse Training Courses
- A Great Place to Work
- Equal Opportunities employer
- Flexible hours and flexible working
- Supportive colleagues
For further information regarding the role please contact Roniela Gorezi, Area Retail Manager on Roniela.gorezi@pth.org.uk or phone 07741 903870. If you are unable to apply on-line or have any questions about the recruitment process, contact HR on 01252 729408 or email: recruitment@pth.org.uk
Closing date for receipt of applications: Friday 14th November 2025. We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged.
Assistant Shop Manager - Frimley employer: The Phyllis Tuckwell Hospice
Contact Detail:
The Phyllis Tuckwell Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager - Frimley
✨Tip Number 1
Get to know the shop and its mission! Before your interview, pop into the Frimley shop and chat with the team. This shows your genuine interest and helps you understand their vibe, which can really set you apart.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for customers. We want to see that you’re passionate about making a difference in people’s lives.
✨Tip Number 3
Be ready to discuss your management experience! Prepare some stories about how you've successfully led a team or handled challenges. This will help us see how you can contribute to our busy shop environment.
✨Tip Number 4
Don’t forget to highlight your flexibility! Since the role involves working across various days, let us know how you can adapt to the schedule. It’s all about showing that you’re ready to jump in wherever needed!
We think you need these skills to ace Assistant Shop Manager - Frimley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Shop Manager role. Highlight your previous experience in managing or supervising, and showcase how your skills align with what we’re looking for at Phyllis Tuckwell.
Showcase Your Customer Service Skills: Since exceptional customer service is key for this role, share specific examples of how you've gone above and beyond for customers in the past. We want to see your passion for supporting patients and their loved ones!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and skills. Remember, we appreciate straightforward communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Phyllis Tuckwell Hospice
✨Know the Shop Inside Out
Before your interview, take some time to research Phyllis Tuckwell and their mission. Familiarise yourself with their charity work and how the shop contributes to their goals. This will show your genuine interest and help you connect your experience to their values.
✨Showcase Your Customer Service Skills
As an Assistant Shop Manager, exceptional customer service is key. Prepare examples from your past roles where you’ve gone above and beyond for customers. Think about how you can demonstrate your interpersonal skills and ability to handle challenging situations.
✨Demonstrate Team Spirit
This role requires working both independently and as part of a team. Be ready to discuss your experience in managing or supervising teams. Share specific instances where you’ve successfully collaborated with others or led a team to achieve a goal.
✨Prepare for Practical Questions
Given the physical demands of the role, be prepared to answer questions about your ability to lift and sort donated items. You might also want to think about how you would approach visual merchandising and driving sales in the shop. Showing that you’re ready for the hands-on aspects will set you apart.