At a Glance
- Tasks: Lead a dedicated team in running a busy charity shop and support our community.
- Company: Join Phyllis Tuckwell, a compassionate charity making a real difference.
- Benefits: Enjoy flexible hours, career progression, and a supportive work environment.
- Other info: Be part of a diverse team that values every contribution.
- Why this job: Make an impact while gaining valuable experience in retail and customer service.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking for a job where you can make a real difference? Phyllis Tuckwell’s shops are run by a wonderful and dedicated team of staff and volunteers. An opportunity has arisen to recruit an experienced Shop Manager to run our highly successful and extremely busy charity shop in Aldershot.
About You
- The required skills to ensure that the shop runs smoothly
- Exceptional customer service and be inspired to support our patients and their loved ones
- Excellent interpersonal and communication skills with previous customer service experience
- The capability to work independently and as part of a busy team
- Previous experience within a charity or fashion-based organisation would be an advantage, but full training will be provided
- Knowledge of visual merchandising or shop displays
- Commercial awareness and a desire to drive business forward within their shop
- The ability to be able to lift, sort and move donated items
For a full list of essential requirements, please refer to the job description and person specification document.
About Us
We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire. Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring ‘every day is precious’ for our patients.
Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
We Offer
- Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
- Employee Assistance Programme
- Blue Light Discount Card
- Skill Development and Training
- Internal Mobility and Career Progression
- Upskilling Coaching
- Diverse Training Courses
A Great Place to Work
- Flexible hours and flexible working
- Supportive colleagues
- 97% of our staff are proud to work for Phyllis Tuckwell*
*Phyllis Tuckwell Birdsong Hospice staff survey 2023
For further information regarding the role please contact Roniela Gorezi on Roniela.gorezi@pth.org.uk or phone 07741903870. If you are unable to apply on-line or have any questions about the recruitment process, contact HR on 01252 729408 or email: recruitment@pth.org.uk
Closing date for receipt of applications: 15th August 2026. We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.
Shop Manager - Aldershot employer: The Phyllis Tuckwell Hospice
The Phyllis Tuckwell Hospice is an exceptional employer, offering a nurturing and collaborative work culture where compassionate care is at the forefront. With flexible working hours and a strong emphasis on professional development, employees are empowered to grow in their roles while making a meaningful difference in the lives of patients and their families in the Farnham community.
Contact Details:
The Phyllis Tuckwell Hospice Recruitment Team
