At a Glance
- Tasks: Support customers and produce high-quality Photo ID cards in a friendly team.
- Company: Join The Photo ID Card People, a leading supplier with over 20 years of experience.
- Benefits: Starting salary of £25,000, 22 days holiday, and free on-site parking.
- Other info: Enjoy a collaborative culture and hands-on production work in a supportive environment.
- Why this job: Be part of a growing business where you can build a long-term career.
- Qualifications: A-Level education preferred, with at least two years in customer service.
The predicted salary is between 25000 - 25000 € per year.
Starting salary £25,000
Office based Leeds 11
Monday to Friday – free on-site parking
Full time
What We Offer
- Starting salary of £25,000
- 37½ week 9am to 5pm, 30 minutes for lunch
- 22 days holiday + Bank holidays per annum
- Pension scheme (details to be confirmed)
- A collaborative, supportive working culture in a friendly team
- Free parking on the edge of the city
- A stable, growing business where you can build a long-term career
We are The Photo ID Card People, based in Leeds. For over 20 years we’ve been a leading international supplier of customised Photo ID cards to a wide range of industries and professions. Our bespoke, web-based software platform and unique technical solution have driven consistent growth and expansion. We’re now looking to grow our team with a Customer Service Advisor who enjoys supporting customers and getting stuck into hands-on production work.
The Role
This is a varied and engaging role combining customer support with card production. Your day-to-day will include:
- Telephone and video calls with customers to understand their requirements and guide them through the process
- Producing Photo ID cards to a high standard using our in-house systems
- Delivering first-class, friendly customer support at every stage
- Supporting general shared office tasks as part of a small, close-knit team — from monitoring stock levels of consumables to pitching in with day-to-day jobs (yes, including making the tea!)
What We’re Looking For
The successful candidate will be practical, customer-focused, and comfortable working in a busy office environment. We’re looking for someone with:
- Preferably A-Level education (degree not essential, though welcomed)
- At least two years’ work experience, ideally in a customer service role
- Strong commercial common sense and numeracy
- A resourceful, proactive and collaborative approach
- The ability to work well under mild pressure while keeping standards high
- A naturally sympathetic and supportive manner with customers
- Confidence using web-based tools, computers and MS software (“web savvy”)
If you feel that you possess the relevant skills and experience then please send your cv by return.
Customer Service Advisor in Holbeck employer: The Photo ID Card People
At The Photo ID Card People, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture in our Leeds office. With a starting salary of £25,000, generous holiday allowance, and opportunities for career growth within a stable, expanding business, we are dedicated to fostering a friendly environment where employees can thrive while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Holbeck
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Photo ID Card People. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling questions about customer support during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past work experience that highlight your customer service abilities. Think about times you went above and beyond for a customer – those stories will make you stand out!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and gives you a better chance of being noticed by the hiring team.
We think you need these skills to ace Customer Service Advisor in Holbeck
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles you've had, so we can see how you fit into our team.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit for us. Keep it friendly and professional, just like the culture we promote.
Show Off Your Skills:Don’t forget to mention your web-savvy skills and any experience with MS software. We love candidates who are comfortable with technology, so let us know how you’ve used these tools in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Photo ID Card People
✨Know the Company Inside Out
Before your interview, take some time to research The Photo ID Card People. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think of specific situations that highlight your problem-solving skills and your ability to remain calm under pressure.
✨Be Ready for Practical Questions
Expect questions that assess your practical skills and common sense. You might be asked how you would handle a specific customer scenario or how you would manage your time when juggling multiple tasks. Practise articulating your thought process clearly.
✨Demonstrate Team Spirit
This position involves working closely with a small team, so be prepared to discuss how you collaborate with others. Share examples of how you’ve contributed to a team environment in the past, whether it’s through supporting colleagues or pitching in with shared tasks.
