At a Glance
- Tasks: Support healthcare professionals and improve patient care through insights and analysis.
- Company: TPP, a top-rated graduate employer with a focus on exceptional customer service.
- Benefits: Fantastic holiday entitlement, health cover, birthday meal allowance, and regular social events.
- Other info: Join a dynamic team recognised for outstanding support and career opportunities.
- Why this job: Make a real difference in healthcare while enjoying rapid career progression and international travel.
- Qualifications: Predicted 2:2 degree or above; no experience required.
The predicted salary is between 25000 - 32000 £ per year.
Whether its a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world.
We pride ourselves on providing great customer service.
In this role, you will be helping healthcare professionals to give the best care to their patients.
In the NHS alone our experienced team support over 250,000 users and represent their voice within the company by providing insights, analysis and feedback to other teams.
TPP has been consistently recognised as an outstanding graduate employer.
Since 2017, we have consistently featured in The Job Crowds Top Company for Graduates to Work For, and were the overall winners for 2026/2027 in addition to awards for 'Best Salary', 'Benefits', 'Responsibility, Management' and Career Progression.
We have also been consistently named in the Times Top 100 Graduate Employers list You will collaborate with other teams and work closely with NHS and government leaders to help improve patient care.
You will also play a key role in managing the launch of innovative products and solving complex customer issues.
No experience is required to join our Service Analyst team and your career will progress rapidly in this role.
Our Service Analysts are frequently involved in key meetings with senior NHS leaders, working on a variety of projects and have plenty of opportunities to travel internationally.
Requirements
Predicted 2:2 or above at degree level A levels or equivalent Benefits We have lots of fantastic benefits here at TPP.
These include: Fantastic holiday entitlement Regular social events Opportunities to travel internationally Life insurance BUPA Health, Dental and Travel cover £300 birthday meal allowance
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Service Analyst in London employer: The Phoenix Partnership
At TPP, we pride ourselves on being an exceptional employer, offering a vibrant work culture where Implementation Specialists are integral to our mission of delivering top-notch software solutions. With generous benefits such as extensive holiday entitlement, health coverage, and opportunities for international travel, we foster an environment that encourages personal and professional growth while ensuring our employees feel valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Service Analyst in London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like The Phoenix Partnership value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like The Phoenix Partnership a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with The Phoenix Partnership!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like The Phoenix Partnership.
We think you need these skills to ace Service Analyst in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for The Phoenix Partnership!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at The Phoenix Partnership
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
