At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Other info: Explore beautiful locations with discounts on stays and enjoy a supportive team culture.
- Why this job: Be the friendly face that makes every guest's visit special and enjoyable.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
The Pheasant Inn, a beautifully refurbished 17th-century coaching inn, offers the perfect base for exploring the Lake District. With fantastic food, drink, and quirky accommodation, it provides a true taste of the best Cumbria has to offer. The recent restoration has breathed new life into this historic inn while preserving its rich heritage.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work! If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…
Front of House Team Member employer: The Pheasant Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With generous benefits such as paid breaks, discounts on food and accommodation, and a dedicated development programme, employees are supported in their growth while enjoying the beautiful locations of the North of England and Wales. Join our award-winning team at The Pheasant Inn, where your passion for hospitality will be celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Inn Collection Group. Familiarise yourself with their values and what makes them tick. This way, you can show off your enthusiasm and how you align with their mission to make people happy!
✨Tip Number 2
Practice your hospitality skills! Think about scenarios you might face as a Front of House Team Member. Role-play with a friend or family member to get comfortable with greeting guests, taking orders, and handling any tricky situations. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Dress to impress! When you show up for your interview, make sure you look smart and presentable. A polished appearance reflects your professionalism and shows that you take the opportunity seriously. Plus, it sets a great first impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and opportunities to join our award-winning team. Let’s get you started on this exciting journey together!
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you can contribute to our warm atmosphere.
Tailor Your Application:Make sure to tailor your application to the Front of House role. Highlight any relevant experience in customer service or hospitality, and connect it back to our core values like warmth and respect. It’ll show us you’re a great fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at The Pheasant Inn
✨Know the Company Values
Before your interview, take some time to familiarise yourself with the core values of The Inn Collection Group. They prioritise respect, customer focus, warmth, and honesty. Show how you embody these values in your previous experiences, as this will resonate well with the interviewers.
✨Prepare for Customer Scenarios
As a Front of House Team Member, you'll be interacting with guests constantly. Think of examples from your past where you've provided exceptional customer service or handled difficult situations. Be ready to share these stories during the interview to demonstrate your skills and passion for hospitality.
✨Show Your Enthusiasm
A positive attitude is key in the hospitality industry. During the interview, let your enthusiasm shine through! Smile, maintain eye contact, and express your excitement about the role and the opportunity to contribute to making people happy at the Inn.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the team culture, training opportunities, or what a typical day looks like for a Front of House Team Member. It’s a great way to engage and leave a lasting impression.
