Primary Care Regional Manager in Newcastle upon Tyne

The Pharmacist Network (TPN) is a pharmacist-led primary care organisation providing clinical and operational services to GP practices, Primary Care Networks (PCNs), and NHS partners across England. We are seeking experienced Primary Care Regional Managers to lead service delivery across 20–30 primary care contracts in the South West, Reading, Birmingham, and Swindon areas. This is a senior primary care leadership role. It is particularly well suited to those currently working as a PCN Business Manager, Practice Manager, Primary Care Operations Manager, or Multi-site Primary Care Lead who are looking to progress into a regional leadership position.

The postholder will provide operational and clinical oversight across a defined region, managing performance, workforce, compliance, and NHS stakeholder relationships — all with the support of a fast-growing organisation and a clear, transparent commission structure.

Main Duties and Responsibilities

• Operational Leadership
  • Lead and oversee clinical and non-clinical operations across 20–30 primary care contracts
  • Provide visible, day-to-day regional leadership across all GP practice and PCN contracts
  • Implement and maintain organisational standards, clinical pathways, and service protocols
  • Work with clinical leads to drive continuous service improvement across the region
• People and Workforce
  • Line manage Senior Pharmacists and Lead Pharmacists across multiple sites
  • Lead workforce planning, recruitment, rota management, and succession planning
  • Conduct appraisals, support PDPs, and ensure all staff meet mandatory training requirements
  • Build high-performing, motivated regional teams through visible leadership and regular engagement
• Performance and Governance
  • Monitor KPIs, financial performance, and service delivery metrics across the region
  • Ensure full compliance with CQC standards — safe, effective, caring, responsive, well-led
  • Oversee audit cycles, incident management, complaints handling, and corrective actions
  • Provide regular, data-driven performance updates to the Managing Director
• Stakeholder and Commercial
  • Build strong, trusted relationships with GP Practices, PCNs, ICBs, and NHS commissioners
  • Represent TPN professionally in all regional and system-level interactions
  • Identify opportunities for service growth, contract expansion, and commercial development
  • Support the scaling of successful service models and contribute to wider organisational strategy

Person Specification

Essential Qualifications and Experience

• Educated to degree level or equivalent professional experience
• Minimum 3 years in a senior operational or leadership role within primary care
• Demonstrable, hands-on experience working in GP practices, PCNs, or wider NHS primary care settings
• Proven experience managing multi-site or multi-contract teams
• Strong working knowledge of NHS structures, PCN operations, and primary care service delivery
• Experience in performance management, workforce planning, and rota oversight
• Demonstrable experience in risk management, clinical governance, and quality assurance
• Ability to lead, motivate, and manage senior clinical and operational staff
• Excellent stakeholder management and communication skills
• Full UK driving licence and willingness to travel across the allocated region weekly

Desirable Qualifications and Experience

• Formal qualification in leadership, management, or change management
• Experience in service redesign, pathway development, or operational optimisation
• Background in healthcare operations, medicines optimisation, or clinical service management
• Previous experience in a regional, system-level, or multi-contract leadership position
• Registered healthcare professional (advantageous but not essential)
• Established network across GP practices or PCNs in the relevant region

Remuneration and Benefits

• Base Salary: £48,000 per annum
• Performance-Related Pay: OTE £8,000–£10,000 (uncapped — no ceiling on earnings)
• Travel expenses fully reimbursed
• Access to CPD, training, and professional development support
• Hybrid working with significant autonomy over diary and weekly structure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.