Senior PR Account Manager - Sustainability PR in London

PHA is an earned-first integrated communications agency with offices in London, Manchester, Leeds, New York and Boston.

We believe communication can make the world a better place. It matters. But with constant disruption, fragmentation and growing complexity, earning attention and inspiring action is harder than ever. PHA is built to solve for this.

We nurture, grow and protect brands & reputations for a portfolio of consumer, corporate, technology, B2B, and health clients in the UK and internationally. We bring clarity to a fast, chaotic, complex world, challenging convention and delivering fresh thinking. Our agile multidisciplinary teams create dynamic campaigns across earned, social, digital and paid media - engaging audiences wherever they are, always.

We lead with strategy and deliver a full suite of creative services and production capabilities, generating impact at every step of the audience journey from awareness through to conversion. Working as one to solve any client challenge, we bring the best of PHA to drive impact that multiplies. When unboxed minds meet unboxed ambition communications don’t blend in – they break out.

make it matter .

Introduction to the role

We are now looking for a passionate, ambitious, and entrepreneurial Senior Account Manager with strong experience in sustainability/ESG to join our Corporate and Enterprise division. You can expect to support on accounts across a range of leading brands including FMCG, health, professional services and energy, with exciting opportunities to work on integrated briefs across the wider agency too.

Please apply here or send your CV to .

Core Responsibilities

• Develop and maintain positive relationships with clients as the trusted day-to-day account lead (based on size of account), taking ownership of client meets, regular client updates, and reporting.
• Exceptional client management with detailed, clear communication, counsel, and regular strategic recommendations.
• Successfully run a portfolio of client accounts, leading juniors across the team with the support of the account lead, including:
• Setting and adhering to agreed timelines.
• Management of weekly and monthly reporting.
• Monitoring and exceeding KPIs.
• Ideation to keep client activity fresh and engaging.
• Checks to ensure high quality of client-facing documents.
• Awareness of and contribution to contract renewals to achieve a high client retention rate.
• Working with senior account leads on strategy and campaign development.
• Take the lead on evaluating and demonstrating impact, reporting on meaningful metrics for the client, and showcasing value.

Stay Curious

• Expand contacts, building a network of senior journalists and influencers to benefit both the team and the wider company.
• Strong writing, editing, and commissioning skills based on a strong news awareness and sophisticated in-depth knowledge of relevant industries.
• Attend role-specific training and participate in agencywide activities and initiatives to build relationships with colleagues.
• Use AI tools responsibly to support creativity, efficiency, insight, and high-quality output, applying professional judgment to ensure all work remains accurate, ethical, and aligned with client and company standards.

Stay Human

• Start to embrace line management responsibilities for junior colleagues, working with your SVP and EVP to lead the quarterly appraisals process, helping to set objectives, and providing regular guidance and mentoring for your report(s).
• Identify opportunities to nurture junior talent within your department and across account teams.
• Own delivery across your account portfolio, effectively managing team resource.
• Demonstrate consistent upward management skills to senior colleagues/EVP, sharing successes, regularly providing feedback on junior team members, identifying and escalating performance issues, and offering effective solutions.
• Host at least one training session for junior colleagues.

Stay Ahead

• Start to take responsibility for an area of new business aligned with your practice/specialism strategy, including delivery by direct reports, proposal preparation, and pitch involvement.
• Demonstrate strong commercial awareness across accounts, and proactively seek upsell and renewal opportunities.
• Hybrid working policy, enabling you to work flexibly from home and one of our offices – minimum requirement of 12 office days per month
• Flexible start and finish times; 8am-5pm / 8:30am-5:30pm / 9am-6pm, as well as an early finish on Fridays between 3:30pm and 4:30pm
• Healthcare cashback scheme (inc. for partner/children) worth up to £2,000 annually for dental, optical, physio, chiro, osteo, and GP charges
• £30 monthly phone allowance
• Weekly Wellness Hour, annual Wellness Day, and accompanying £50 voucher
• Annual Development Day for volunteering/charity work, and Birthday leave
• 25 days’ annual leave which increases by one day every year from your second anniversary (capped at 31 days)
• 10% new business bonus and £500 recruitment referral bonus schemes
• Potential to be nominated for a £500 WOW bonus for exceptional performance
• £1,000 voucher for reaching 5, 10, 15, 20, etc. years’ service
• Monthly companywide awards with a chance to win £50 or £100 for outstanding work
• Enhanced parental leave options; 26 weeks’ full maternity pay, up to 26 weeks’ full adoption pay (depending on the child’s age), and 6 weeks’ full paternity pay
• Option to take a sabbatical for up to 5 months after 5 years’ service
• Employee Assistance Programme with access to six virtual or face-to-face counselling sessions as well as ad hoc mental health, financial, and legal support
• Dedicated Culture Committee responsible for arranging a number of activities and initiatives across sport, social, wellness, sustainability, charity, and EDI, as well as a regular Culture Club
• Dedicated training team responsible for developing employees at all levels across the business through an extensive programme of external trainers, internal specialists, and industry experts, complimented by the PHA Aspire Mentoring Programme