Social & Influencer Manager

If you want to start or advance your career by working with some of the best PR, Digital, Creative, and Reputation specialists in the industry, and deliver exciting campaigns for the world’s biggest brands and brightest start-ups, you’re on the right page.

Social & Influencer Manager

Who are we?

We are PHA, a leading integrated comms agency with offices in London, Manchester, Leeds and Boston. Founded in 2005 by our Chairman and former newspaper editor Phil Hall, we have evolved to offer public relations, creative activations, social media, and digital marketing services to our enviable client roster.

We’re looking for a creative and strategic Social & Influencer Manager to join our growing Digital team. You’ll manage social media strategies and influencer campaigns for a range of clients across multiple sectors. You’ll be responsible for building strong relationships with creators and crafting engaging campaigns that deliver against client objectives.

We know that PHA is only as fantastic as its people, but don’t just take our word for it… Check out the video testimonials here .

What will you be doing?

Responsibilities

• Develop and execute multi-platform strategies tailored to client objectives
• Act as the day-to-day point of contact for clients regarding social and influencer activity, taking ownership of client meets, updates, and reporting
• Ideate, create and manage content calendars for your client portfolio
• Ensure content aligns with each client’s voice, target audience, and KPIs
• Monitor performance, track analytics, and provide actionable insights in client reports
• Stay on top of emerging platforms, tools, and trends to keep clients ahead of the curve
• Foster and manage online communities by monitoring comments and inboxes
• Implement proactive growth strategies to boost reach and engagement
• Start to lead the day-to-day management of client influencer campaigns (paid & gifted), providing counsel to clients and leading juniors across the team, including:
  • Researching, identifying and securing influencers across niches that match your client’s goals
  • Work with client lead to negotiate contracts, manage deliverables and budget, including PO raising and invoicing
  • Conceptualise and coordinate creative activations and collaborations, including management of influencers at events
  • Measure campaign success and optimise for future initiatives
• Awareness of and contribution to contract renewals to achieve a high client retention rate
• Proactively identify new ideas for existing clients and upsell services where possible
• Contribute to the team’s new business strategy, including contributing to proposal preparation and pitch involvement.
• Provide regular feedback to junior colleagues across accounts, working with them to develop core social media and client management skills.
• Develop and maintain an in-depth network of influencer relationships relevant to your clients, including agencies
• Maintain a strong understanding of the influence landscape, including advertising and regulation updates, and how such changes will affect the agency’s service offering.
• Partner with internal teams (creative, design, paid media and PR) to deliver integrated campaigns

Skills and experience

• 4-6 years’ experience in social media and influencer marketing (agency or in-house)
• Proven success of management of social and influencer campaigns
• Strong client-facing communication and presentation skills
• Expertise in social media management tools (e.g., Sprout Social, Hootsuite, Later, Sprinklr)
• Strong grasp of social media reporting and analytics
• Creative thinker with a passion for storytelling and digital culture
• Experience with paid social strategy and execution is preferable, but not essential

What will you get?

Our extensive benefits offering rewards employees for the fantastic work they do every day. You can check out our full brochure here, but to give you a snapshot…

• Make memories last with our long-service awards, wedding and new baby gifts, and a holiday allowance that increases year-on-year from your second anniversary
• Spend time with family through enhanced parental leave, paid time off for antenatal care and fertility treatment, and flexible return to work options
• Get recognised for outstanding work with our £500 wow bonus scheme, new business bonus, talent referral scheme, and monthly company-wide awards
• Prioritise wellbeing with our £1,000 healthcare cash scheme, 4pm finish on Fridays, wellness hours, days, and vouchers, flexible working charter, and flexible hours
• Get involved with our culture initiatives, from regular socials, team sports, and company breakfasts, to development days, Equality, Diversity & Inclusion forums, and our PHA Academy training programme

If you’re passionate about helping our clients achieve their goals, not settling for the easy and forgettable, but challenging them to do better and be different in an environment that fosters openness, honesty, and diversity – we want to hear from you!

As an equal opportunities employer, we actively encourage applications from candidates belonging to groups that are underrepresented in the communications, marketing, and creative industries, including those from ethnically diverse backgrounds, belonging to the LGBTQ+ community, living with a physical/hidden disability or neurodivergent condition, and/or were not privately/university educated. We are committed to ensuring that all candidates can participate fully and comfortably in the application and recruitment process while showcasing their suitability for a role to the best of their ability. Please let the team know via the email address above if you require adjustments to the application or recruitment process.