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- Tasks: Enhance student experience and provide welfare support for FdSc programme participants.
- Company: Join the PGA, a prestigious organisation dedicated to improving lives since 1901.
- Benefits: Enjoy up to 25+ days annual leave, hybrid working, and tailored learning opportunities.
- Why this job: Make a real difference in students' lives while fostering a positive learning environment.
- Qualifications: Degree or experience in student support, mentoring skills, and strong communication abilities.
- Other info: Be part of a supportive culture that values integrity, respect, and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Established in 1901, The PGA's mission is to improve the personal and professional lives of its Members through its strategic principles of providing world class services, influencing through its Members and delivering exceptional prestige standards. We deliver industry and academic focused programmes for aspiring PGA Professionals and industry professionals and are proud collaborative partners with the University of Birmingham and the University of the Highlands and Islands. The PGA's unique programmes are the only education routes that lead to membership of the world's oldest PGA.
About Our People and Our Culture
Our values of being professional, respectful, supportive and acting with integrity are reflected in our people and at the heart of all we do. Our tradition and heritage are important as we embrace new ways of working.
What We Offer
- Up to 25+ days annual leave and a holiday purchase scheme
- Pension Scheme with a 5% Employer Contribution
- After a qualifying period access to our Private Medical Insurance, Group Income Protection Scheme, Life Assurance and Company Sick Pay Schemes
- 24/7 Employee Assistance Programme for your mental, financial and physical wellbeing
- The role will be office based during term time and eligible for hybrid working outside of term time
- Free Car Parking
- Access to tailored learning opportunities through our bespoke platform
- A discount scheme offering savings on shopping, leisure and dining
The Role
The Student Welfare and Experience Officer will play a key role in enhancing the student experience on the FdSc programme. This position is responsible for engaging participants with the welfare support available, providing mentoring services, and promoting a positive and inclusive learning environment through the student journey. Success will be measured through the retention, progression and feedback from FdSc students.
Duties
- Act as the first point of contact for students seeking welfare and feedback support.
- Signpost students to appropriate university and PGA services, including mental health, financial advice, and academic support.
- Maintain confidentiality and adhere to safeguarding and policies of The PGA and the University.
- Report any behavioural or attendance issues and work with the year Administrator and Head of Training Programme, following up with agreed actions as required.
- Where appropriate make referrals to the disability coordinator, following up with agreed actions.
- Provide one-to-one mentoring sessions to support students' personal and academic development.
- Assist students in setting goals and overcoming challenges throughout their programme.
- Monitor student progress, create support plans and risk assessments, escalating concerns where necessary.
- Assist with implementing reasonable adjustments and support mechanisms.
- Organise and deliver activities that foster community and engagement within the programme.
- Promote student feedback mechanisms and ensure continuous improvement of the student experience.
- Collaborate with academic and administrative teams to enhance programme delivery.
- Develop and share resources to raise awareness of welfare and support services.
- Use digital platforms and appropriate PGA communication platforms to engage students effectively.
- Responsibility to foster and develop the student voice through the existing staff student committee function.
- Represent the FdSc programme face-to-face at residential events and provide online induction sessions for students requiring additional feedback or support.
- Identify common concerns in student feedback and lead the development of new institutional policies where required, including the design, delivery and monitoring of effective, robust action plans and evaluation.
- During the low season months (usually July - September) provide required support for the recruitment of new students to the PGA Admissions team.
Role Requirements:
- Degree or equivalent experience in student support, education, or related field
- Ability to build rapport and maintain professional boundaries
- Knowledge of welfare, safeguarding practices, equality, diversity, and inclusion principles
- Experience in mentoring or coaching students
- Familiar with university support systems and student engagement strategies
- Good IT skills
- Able to create support strategies for a diverse range of learning needs
- Understanding of ways to enhance students' academic experience to meet the PGA's strategic objectives
- Exceptional interpersonal skills, ability to use tact and diplomacy when dealing with difficult situations
- Highly developed communication, external customer/stakeholder liaison, and networking skills
- Confident/natural presenter across multiple audiences (verbal and written)
- Strong communicator, demonstrating empathy and a non-judgemental approach
- Resilient to emotionally demanding situations
- Highly organized, able to work independently with minimal supervision
- Professional disposition with enthusiasm and drive, passion to succeed being results driven
- Business and customer focused
- Acts with discretion
How to Apply
Send your CV with a cover letter that very clearly details how you meet the role requirements listed above. Your covering letter is an important part of the application process and provides you with an opportunity to set yourself apart from other applicants. The closing date for applicants is 12 noon, 6 February 2026, interviews will take place online date tbc. If you need any adjustments or additional support with your application please let us know.
Student Welfare & Experience Officer employer: The PGA (Professional Golfers' Association) HQ
Contact Detail:
The PGA (Professional Golfers' Association) HQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Welfare & Experience Officer
✨Tip Number 1
Get to know the company culture! Before your interview, check out The PGA's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experiences align with the role of Student Welfare & Experience Officer. We want you to highlight your mentoring skills and ability to support students effectively!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Ask about their approach to student welfare or how they measure success in enhancing the student experience. This shows you're engaged and ready to contribute.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about The PGA and what we stand for before you even step into the interview.
We think you need these skills to ace Student Welfare & Experience Officer
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter speaks directly to the role of Student Welfare & Experience Officer. Highlight your relevant experience and how it aligns with the PGA's mission and values. This is your chance to show us why you're the perfect fit!
Showcase Your Skills: In your CV, don’t just list your qualifications—demonstrate how your skills in mentoring, communication, and student support can enhance the student experience. We want to see how you can make a real impact!
Be Authentic: Let your personality shine through in your application. We value integrity and professionalism, so be genuine about your experiences and motivations for applying. It helps us get to know the real you!
Follow Application Instructions: Pay close attention to the application instructions. Make sure to submit your CV and cover letter as specified, and don’t forget to check for any specific requirements. We want to see that you can follow through on details!
How to prepare for a job interview at The PGA (Professional Golfers' Association) HQ
✨Know Your Stuff
Make sure you understand the role of a Student Welfare & Experience Officer inside out. Familiarise yourself with the PGA's mission, values, and the specific duties listed in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that demonstrate your ability to build rapport, mentor students, and handle sensitive situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to see how you can contribute to their team.
✨Engage with Their Culture
The PGA values professionalism, respect, and support. During the interview, reflect these values in your answers and body language. Show that you can embody their culture by discussing how you've previously created inclusive environments or supported students in challenging situations.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the current challenges faced by the Student Welfare team or how they measure student feedback. This not only shows your interest but also gives you a chance to assess if the role aligns with your career goals.
