Student Welfare & Experience Officer in London

Established in 1901, The PGA's mission is to improve the personal and professional lives of its Members through its strategic principles of providing world class services, influencing through its Members and delivering exceptional prestige standards. We deliver industry and academic focused programmes for aspiring PGA Professionals and industry professionals and are proud collaborative partners with the University of Birmingham and the University of the Highlands and Islands. The PGA's unique programmes are the only education routes that lead to membership of the world's oldest PGA.

Our values of being professional, respectful, supportive and acting with integrity are reflected in our people and at the heart of all we do. Our tradition and heritage are important as we embrace new ways of working.

Up to 25+ days annual leave and a holiday purchase scheme; Pension Scheme with a 5% Employer Contribution; After a qualifying period access to our Private Medical Insurance, Group Income Protection Scheme, Life Assurance and Company Sick Pay Schemes; 24/7 Employee Assistance Programme for your mental, financial and physical wellbeing; The role will be office based during term time and eligible for hybrid working outside of term time; Free Car Parking; Access to tailored learning opportunities through our bespoke platform; and a discount scheme offering savings on shopping, leisure and dining.

The Student Welfare and Experience Officer will play a key role in enhancing the student experience on the FdSc programme. This position is responsible for engaging participants with the welfare support available, providing mentoring services, and promoting a positive and inclusive learning environment through the student journey. Success will be measured through the retention, progression and feedback from FdSc students.

• Act as the first point of contact for students seeking welfare and feedback support.
• Signpost students to appropriate university and PGA services, including mental health, financial advice, and academic support.
• Maintain confidentiality and adhere to safeguarding and policies of The PGA and the University.
• Report any behavioural or attendance issues and work with the Year Administrator and Head of Training Programme, following up with agreed actions as required.
• Where appropriate, make referrals to the disability coordinator, following up with agreed actions.
• Provide one‑to‑one mentoring sessions to support students personal and academic development.
• Assist students in setting goals and overcoming challenges throughout their programme.
• Monitor student progress, create support plans and risk assessments, escalating concerns where necessary; assist with implementing reasonable adjustments and support mechanisms.
• Organise and deliver activities that foster community and engagement within the programme.
• Promote student feedback mechanisms and ensure continuous improvement of the student experience.
• Collaborate with academic and administrative teams to enhance programme delivery.
• Develop and share resources to raise awareness of welfare and support services.
• Use digital platforms and appropriate PGA communication platforms to engage students effectively.
• Foster and develop the student voice through the existing staff student committee function.
• Represent the FdSc programme face‑to‑face at residential events and provide online induction sessions for students requiring additional feedback or support.
• Identify common concerns in student feedback and lead the development of new institutional policies where required, including the design, delivery and monitoring of effective, robust action plans and evaluation.
• During the low season months (usually July‑September) provide required support for the recruitment of new students to the PGA Admissions team.

Role Requirements:

• Degree or equivalent experience in student support, education, or a related field.
• Ability to build rapport and maintain professional boundaries.
• Knowledge of welfare, safeguarding practices, equality, diversity, and inclusion principles.
• Experience in mentoring or coaching students.
• Familiarity with university support systems and student engagement strategies.
• Good IT skills.
• Ability to create support strategies for a diverse range of learning needs.
• Understanding of ways to enhance the students' academic experience to meet the PGA's strategic objectives.
• Exceptional interpersonal skills, ability to use tact and diplomacy when dealing with difficult situations.
• Highly developed communication, external customer/stakeholder liaison, and networking skills.
• Confident/natural presenter across multiple audiences (verbal and written).
• Strong communicator, demonstrating empathy and a non‑judgemental approach.
• Resilient to emotionally demanding situations.
• Highly organised, able to work independently with minimal supervision.
• Professional disposition with enthusiasm and drive, passion to succeed being results driven.
• Business and customer focused; acts with discretion.

How to Apply:

Send your CV with a cover letter that very clearly details how you meet the role requirements listed above. Your covering letter is an important part of the application process and provides you with an opportunity to set yourself apart from other applicants. The closing date for applicants is 12 noon, 6 February 2026, interviews will take place online date tbc. If you need any adjustments or additional support with your application please let us know.