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For Companies At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and provide excellent customer service.
- Company: Join the passionate Pets'n'Vets family, part of a leading veterinary group.
- Benefits: Enjoy 25 days annual leave, life assurance, and discounts on gym memberships.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Previous reception experience and strong IT skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Job Title: Veterinary Receptionist
Location: Pets\’n\’Vets – Roundhouse Veterinary Hospital, Pollokshaws
Job Type: Permanent, Full-time
Hours: 37.5 hours per week
We are currently seeking a Client Care Advisor to join our fantastic team. You will be front of house, welcoming clients and their pets into the practice. The Pets\’n\’Vets Family part of the Linnaeus Group have practices across the Glasgow area. We have a position primarily based at our Roundhouse Veterinary Hospital in the Pollokshaws, but the successful applicants may also be required to work at any of our other practices. The Roundhouse Hospital provides both a first-class referral service and 1st opinion clinical work.
Our receptionists are often the first point of contact when the client calls or arrives at the hospital and our other practices. The receptionists are a friendly face and listening ear when our clients need it most, and valued support for our clinical teams. Previous reception experience is necessary.
This is a permanent full-time position working 37.5h per week.
Your role and responsibilities
- Managing the practice diary; booking in appointments and surgical procedures.
- Answering a range of client questions via email and telephone.
- Pro-active communication between clients and colleagues to ensure the day runs smoothly
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Processing prescription requests.
- Taking payments.
- Promoting offers and services.
- Ensuring that reception is clean and well-stocked.
- Excellent IT skills – Microsoft (Outlook, Word and Excel)
Benefits
- 25 days annual leave plus Birthday Day
- Life assurance 4 x salary
- Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice
- Enhanced Sick Pay
- Enhanced Family Leave
- E-cars Salary Sacrifice (perm only)
- Cycle to Work Scheme Salary Sacrifice (perm only)
- Refer a Friend
- Pet Insurance Discount
- Discount Platform – Benefits Hub
- Reduced Gym Membership (Pure Gym)
- Associate Assistance Programme
- Eye Care Scheme
- Annual Flu Voucher
About Us
Our original site was established almost 50 years ago in the Southside of Glasgow. Since then, the unique Pets‘n’Vets ethos and style of veterinary care has infused six more surgeries. At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care. All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation. The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.
Pets\’n\’Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
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Veterinary Receptionist employer: The Pets'n'Vets Family
Contact Detail:
The Pets'n'Vets Family Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Pets'n'Vets. Familiarise yourself with their values and services so you can show off your enthusiasm for joining their team.
✨Tip Number 2
Practice makes perfect! Role-play common reception scenarios with a friend or family member. This will help you feel more confident when answering client questions and managing appointments during the real deal.
✨Tip Number 3
Show your personality! When you meet the team, let your passion for animal care shine through. Being friendly and approachable is key in a client-facing role like this, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Pets'n'Vets family.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! We want to see that you genuinely care about pets and their wellbeing, as this is at the heart of what we do at Pets'n'Vets.
Highlight Relevant Experience: Make sure to mention any previous reception or customer service experience you have. We value skills that help us provide excellent client care, so don’t be shy about showcasing your background!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Pets'n'Vets Family
✨Know Your Stuff
Before the interview, brush up on your knowledge of veterinary practices and client care. Familiarise yourself with common questions clients might ask and how to handle them. This will show that you’re not just a friendly face but also knowledgeable and ready to help.
✨Show Your Passion
Let your love for animals shine through during the interview. Share any relevant experiences you have with pets or in customer service. This role is all about connecting with clients and their furry friends, so showing genuine enthusiasm can set you apart.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common interview questions for receptionists, like handling difficult clients or managing multiple tasks. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the Pets'n'Vets ethos of quality and care right from the start.