Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create a welcoming environment for customers and their pets.
- Company: Join an award-winning veterinary surgery with a passion for pet care.
- Benefits: Profit share bonus, surgery discounts, and long service recognition.
- Why this job: Make a real impact on customer experiences in a fun, dynamic setting.
- Qualifications: Management experience in service or hospitality is preferred.
- Other info: Be part of a supportive team with continuous professional development opportunities.
The predicted salary is between 36500 - 36500 £ per year.
We are looking for a customer service superstar who can lead our team of Customer Experience Coordinators in creating a really positive, welcoming, friendly and efficient environment for customers and their pets. Ideally, you will already have management experience in the service/hospitality industry.
Our Customer Experience team are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our Customer Experience team in a great position to deliver a fabulous, long-lasting impression!
To truly excel in your new role, we will ensure you receive the very best training. You will be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
We are adopting a deskless reception! We are looking for someone who can lead by example, confidently approaching customers as they walk into our surgery, guiding them to take a seat in our designated dog and cat seating areas, offering refreshments and completing their check-in and check-out process on a tablet. You will also have the opportunity to upsell products and services to the customer, such as the benefits of being registered with our Pet Health Plan. By being proactive, approachable and helpful, you will set the tone for the 5-star customer service we aspire for our Customer Experience teams to consistently deliver.
To attract and retain the best in the business, we offer a great range of benefits, including:
- Profit share bonus
- Long service recognition
- Income protection
- Surgery discounts
A little more about us at The Pet Vet Waltham Forest:
The Pet Vet Waltham Forest is an award-winning veterinary surgery with dog and cat clinic accreditations. Everyone receives a warm welcome from our team at The Pet Vet Waltham Forest. We are all passionate about providing the very best care to every pet that comes through our doors, day and night. To ensure the care we are offering is the absolute best, we are constantly working on new initiatives to support skill gaps and we make sure CPD is continuous and happening across all levels in our surgery. Our clinical team members have either achieved or are working towards various certificates, including internal medicine, dentistry and surgery.
We are part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.
Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We are committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.
We are continually investing in developing our growing team and there has never been a better time to join us!
Up to £36,500 DOE plus guaranteed monthly recognition bonus.
Customer Experience Manager - Waltham Forest in Walthamstow employer: The Pet Vet
Contact Detail:
The Pet Vet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - Waltham Forest in Walthamstow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Pet Vet. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Customer Experience Manager, you'll be leading a team and interacting with customers all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your management experience! Be ready to share specific examples of how you've successfully led teams in the past. Highlight your ability to create a positive environment and how you’ve handled challenges in customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Customer Experience Manager - Waltham Forest in Walthamstow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people and their pets.
Tailor Your Experience: Make sure to highlight any relevant management experience you have in the service or hospitality industry. We’re looking for someone who can lead our team, so show us how your past roles have prepared you for this position!
Be Specific About Your Skills: Use specific examples to demonstrate your skills in creating a positive customer experience. Whether it’s handling difficult situations or upselling products, we want to know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at The Pet Vet
✨Know the Company Inside Out
Before your interview, take some time to research The Pet Vet Waltham Forest. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Management Skills
Since they’re looking for someone with management experience, be ready to discuss specific examples from your past roles. Highlight how you’ve led teams, improved customer service, or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer-Centric Attitude
As a Customer Experience Manager, your focus should be on creating a welcoming environment. Prepare to share instances where you went above and beyond for customers. Think about how you can relate this to the veterinary context, showing that you understand the unique needs of pet owners.
✨Practice Upselling Techniques
Since upselling is part of the role, brush up on your sales techniques. Be prepared to discuss how you would promote products and services, like the Pet Health Plan, in a way that feels natural and beneficial to the customer. Role-playing these scenarios can help you feel more confident.