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- Tasks: Manage pet health plans, handle customer queries, and ensure financial compliance.
- Company: Join a supportive team at The Pet Vet Rotherham.
- Benefits: Stable weekday hours, skill development, and a fantastic range of benefits.
- Why this job: Make a real difference in customer experience while growing your career.
- Qualifications: Strong organisational skills, customer-focused attitude, and experience with data management.
- Other info: No weekends or bank holidays, perfect for work-life balance.
The predicted salary is between 25 - 30 £ per hour.
We are excited to offer an opportunity for a Pet Health Plan (PHP) Processing Lead to join our Commercial Services Team. This role is ideal for someone who is highly organised, customer-focused, and motivated to take ownership of key administrative and customer service processes within a growing commercial function.
As the PHP Processing Lead, you will be responsible for the day-to-day management of our Pet Health Plans, ensuring plans are administered accurately, customer queries are handled professionally, and financial compliance is maintained. You will play a vital role in supporting customer satisfaction, managing plan-related activity and debt, and contributing to the smooth running of the wider Commercial Services operation. This is a fantastic opportunity to build on your existing administrative or financial processing experience while making a real impact on the service we provide to our customers.
Role details
- Location: The Pet Vet Rotherham (5 days per week on site)
- Hours: 40 hours per week, Monday-Friday, 9:30am-6:00pm
- Salary: £12.47
What you'll be doing
- Managing the TAG dashboard (where we hold information on customers joining & leaving our Pet Health Plan), and monitoring Pet Health Plan activity
- Processing PHP cancellations, failed payments, reinstatements, refunds, and amendments
- Proactively contacting customers regarding plan failures, cancellations, and available options
- Handling customer queries via phone and email in a professional and timely manner
- Maintaining accurate records, trackers, and customer data to support financial reconciliation
- Supporting the PHP debt process, including issuing debt letters and escalating cases where required
- Assisting with insurance processing during staff absence or on designated payment days
- Working collaboratively with colleagues across the business to ensure smooth and efficient operations
What we're looking for
- Excellent attention to detail with strong organisational and time-management skills
- Confident communicator with a customer-focused approach
- Experience using systems and managing data accurately (Excel experience desirable)
- Strong administrative skills with good numeracy and computer literacy
- Ability to work independently while contributing positively to a team environment
- A proactive, resilient, and solutions-focused attitude
Why join us?
- A stable weekday role with no weekends or bank holidays
- The opportunity to take ownership of a key business function
- A supportive team environment with opportunities for skill development
- Enjoy a fantastic range of benefits
- The chance to make a real difference to customer experience and business performance
If you're organised, motivated, and ready to take the next step in your career, we'd love to hear from you.
Pet Healthcare Plan Processing Lead in Rotherham employer: The Pet Vet
Contact Detail:
The Pet Vet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pet Healthcare Plan Processing Lead in Rotherham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can confidently discuss how you've handled customer queries in the past. Use real examples to showcase your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Pet Healthcare Plan Processing Lead in Rotherham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administrative roles and customer service. We want to see how your skills align with the Pet Healthcare Plan Processing Lead position!
Show Off Your Organisational Skills: Since this role requires excellent attention to detail and strong organisational skills, give examples of how you've successfully managed tasks or projects in the past. We love seeing real-life examples!
Be Professional and Personable: When writing your application, keep a friendly yet professional tone. Remember, we’re looking for someone who can handle customer queries with ease, so let your personality shine through while maintaining professionalism.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application!
How to prepare for a job interview at The Pet Vet
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the Pet Health Plans. Familiarise yourself with common customer queries and the processes involved in managing them. This will show your potential employer that you're not just interested in the role, but that you're also prepared to hit the ground running.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, be ready to discuss specific examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to stay on top of things.
✨Demonstrate Customer Focus
As a Pet Healthcare Plan Processing Lead, you'll need to handle customer queries professionally. Prepare to share instances where you've gone above and beyond for customers. This could be resolving a tricky issue or simply providing exceptional service. It’s all about showing that you genuinely care about customer satisfaction.
✨Be Ready for Teamwork Questions
Collaboration is key in this role, so expect questions about how you work within a team. Think of examples where you've contributed positively to a team environment or helped resolve conflicts. Highlighting your proactive and solutions-focused attitude will resonate well with the interviewers.
